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administrative assistant Ottawa

NAV Canada

Full Time Ottawa 120268 - 97670 CAD ANNUAL Today

Job description

Job Posting Title

Endpoint Administrator

Job Category

IT Client Support Services

Language Requirements

Bilingual / Bilingue

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Posting End Date

2023-06-22

Job Grade

CS-3

Pay Range

$97,670 - $120,268

Job Summary

Are you ready to launch your career with NAV CANADA by joining a diverse and collaborative team? A career at NAV Canada is anything but ordinary! We are the people who guide aircraft crossing Canada’s skies each and every day, ensuring that air travellers fly safely. If this sounds exciting to you, we are currently looking to add a couple of Endpoint Administrators to support our team in the Ottawa Area.

We are transforming and modernizing our workstation environments. This position will be responsible for maintaining both our business environment workstations as well as the “holy grail” - our Air Traffic Control (ATC) workstations. The successful candidate will also provide guidance, maintain, and support national strategic and lifecycle changes. We support virtual and physical workstations across the country enabling key services for our ATC Navigation and business users.

If you like airplanes, technology, working with cool people, keeping people safe, have a strong technical administration background, and want to be in a role that touches every aspect of the NAV CANADA business, then we would love to hear from you!

Job Description

What NAV CANADA offers you:

Challenging, team-oriented work environment
Competitive compensation and flexible benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

Key Accountabilities

Support and test new OS and Application configurations for the business or ATC users.
Support new feature enhancements providing value to our user base.
Bridge the gap with new and legacy technologies to provide a consistent and reliable environment for many different types of users.
Provide guidance to the service desk and remote teams on new technology advancements and provide resolution support to escalations.
Provide key inputs into strategies, technical direction, objectives, priorities, work plans, technical resolutions, and configuration documentation.

Experience

Experience working in a collaborative team environment supporting endpoint devices and Infrastructure Services.
Experience updating and supporting Windows or Linux Operating systems.
Experience with software installation as well as operating system deployments/upgrades.
Hands-on experience troubleshooting technical problems from the physical network level to the operating system on client workstations and servers.
Experience with procedure creation, support tickets, and technical documentation.

Education

Graduated from a recognised university or community college with an acceptable specialisation in computer science of information systems, or equivalent combination of education, training, and experience.

Knowledge

Knowledge of VMWare Horizon Virtual Desktop infrastructure.
Practical knowledge of Operating Systems, Windows tools and technologies with a primary knowledge base using Microsoft Configuration Manager or Manage Engine.
Practical knowledge of applications, packaging methods and technologies.
Knowledge of software, hardware, and end user device configurations

Abilities

Ability to Identify, diagnose and resolve complex and varied problems.
Ability to communicate verbally and in writing with confidence in a clear, articulate, technical, and non-technical fashion.
Ability to lead as an escalation point for first and second level technical support.
Ability to breakdown large work items into logical phases in priority of importance.

Personal Suitability

Customer service orientation and strong relationship skills.
Initiative, judgement, innovation, and analytical thinking.
Resilient and open to change.
Work independently and in a team.
Effectively prioritize and manage multiple tasks.

Work Conditions:

Work location is Ottawa Logistics Centre. This position has been classified as Hybrid

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.