Administrative Assistant Stockton-on-Tees, England
Job description
This is a full time Permanent position within a busy and growing company. Normal working hours are 0900 - 1700 Monday to Friday (37.5 Hours per week).
Previous experience in business administration/sales is required and successful candidates will need to know how to use most Microsoft office packages (including Word, Excel and Outlook). Experience using both Windows and Mac computers is desired but not essential.
A good English and Numeracy skill is essential due to the nature of the role.
Job Purpose: To take and collate orders, deal with customers in person, via email or phone.
Key responsibilities and accountabilities:
1. Create orders forms from customer’s requirements and information, which will be used to follow orders through factory.
2. Communicate with customers to ensure that their orders are correct, that they are content with the situation with their orders.
3. Engage with any customer queries or complaints.
4. Engage with customers in the shop when shop manager is on lunch break or during busy peri-ods.
5. Maintain a clear and clean appearance to the “front of house”, ensuring office is clean and en-trance.
6. Re-direct calls to the required members of staff.
7. In mornings access the answer phone for messages and ensure customers calls are processed or returned.
8. In a timely manner, work load dependent, reply to all appropriate emails.
9. Supply quotes for customers requiring such information and ensuring to liaise with the Directors for large orders.
10. Liaise with the design team with regards to customer’s artwork and logos.
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Schedule:
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Stockton-on-Tees: reliably commute or plan to relocate before starting work (required)
Work Location: In person
