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Job description

Purpose

Being the first point of contact when booking initial consultations whilst working alongside Fee Earners, Solicitors, Partners, Senior Management and support staff across all of our offices. You must maintain and progress the smooth transitioning of enquiries from new and existing clientele.

Job description

The role includes but is not limited to the following:

• Dealing with New Enquires that come into the office, via email or by phone
• Completing enquiry forms and other relevant key documentation related to each enquiry
• Booking appointments and initial consultations for clients and sending confirmation letters
• Updating and maintaining enquiry tracking spreadsheets to the highest standards
• Following up after appointments
• Organising, filing and keeping track of post-appointment documentation and following up after appointments
• Working alongside the Client Relationship/Marketing Manager, Fee Earners, Solicitors and Secretarial teams - maintaining the key lines of communication
• Keeping up to date with firm offers to offer to our new and existing clients including our latest Will offers
• Nurturing both new and existing clients
• Ad-hoc office administration tasks
• Inputting new client details into our client system, Proclaim
• Reception duties

The Candidate

To be successful in your application, you will possess the following attributes:

• Customer service experience is key
• Sales experience would be advantageous
• Friendly and approachable with enthusiasm
• Flexibility and patience
• Excellent eye for detail
• Highly organised and able to prioritise, working on multiple tasks at one time
• Initiative
• Good written and verbal communication skills
• Experience of working within a Solicitors firm would be beneficial
• Qualifications in Law preferred
• Strong IT skills

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Gillingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person