Find More Than 10K+
United Kingdom Jobs

Job description

We are looking for a complaints handler / litigation paralegal to join our team.

What does the role include?

• Ensuring all complaints are logged accurately, acknowledged and a written response completed in accordance with contractual service level agreements.
• Performing preliminary classification of complaints.
• Escalating serious complaints in line with company procedures.
• Managing their own workload to ensure that complaints are fully investigated and responded to within SLA.
• Data gathering from other areas of the business in order to investigate all concerns raised in full.
• Resolving escalated queries before they become a complaint.
• Communicating effectively, both internally and externally, using appropriate methods of communication.
• Proactively managing claimant feedback in the interest of the business and continuous improvement
• Producing management information for internal customers.
• Any other reasonable request that is not specified in this job description.

What are we looking for?

We are looking for a confident person who can deal with complaints effectively. You will also need to have knowledge of the law regarding the motor industry and FCA regulations and be able to stay within it's guidelines. It is important that you are professional and kind at all times to ensure our customers maintain an excellent level of customer service.

Job Types: Full-time, Part-time
Part-time hours: 37.5 per week

Salary: From £22,000.00 per year

Benefits:

• Flexitime
• Free parking
• Health & wellbeing programme

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Ability to commute/relocate:

• HALIFAX: reliably commute or plan to relocate before starting work (required)

Work Location: In person