Administrative Assistant London, England
Job description
The Imaging department at St Mary’s hospital currently has a clerical coordinator vacancy.
The successful candidate will be part of a team involved in various administrative and reception functions including meeting and greeting patients, booking patients in for their examinations and making complex Imaging appointments. The job also entails compilation of daily lists, filing, registering new patients on IT systems and various other administrative tasks, including patient appointment reminders when based at St. Mary’s Hospital site.
You will also be answering telephone queries and booking Imaging appointments. The job requires the use of various computer systems including Patient Administration Systems and Radiology Information Systems.
Previous experience of using the hospital Patient Administrative Systems, formal Customer Care Training, a good understanding of imaging procedures and general clerical experience are very desirable.
We are looking for candidates with previous experience of dealing with patient appointment and booking protocols, with a proven track record of strong administrative skills.
You will need to have excellent communication skills and be able to liaise with all members of the Radiology team, Clinicians, other Trust staff, external providers and members of the general public.
- You will provide a comprehensive and efficient reception and, examinations booking service to patients attending our Imaging Department.
- You respond to and deal with a variety of often complex requests in a timely manner.
- You will work to ensure all bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location. As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
About Imperial College Healthcare NHS Trust
CEO: Tracey Batten
Revenue: $100 to $500 million (USD)
Size: 5001 to 10000 Employees
Type: Hospital
Website: www.imperial.nhs.uk
Year Founded: 2007
