To support our recently acquired Heatmiser business within IMI Hydronic Engineering and to grow the team, we are looking for an Office Assistant based at our site in Blackburn, Lancashire UK.

In this role you will join our Sales/Order Handling team based at our site in Blackburn and will support our customers on a daily basis.

Key responsibilities include:

• Working in a fast pace team, you will answer telephone calls, deal with internal and external emails and issue orders onto the system
• Liaise pro-actively with our internal teams regarding customer orders and resolving customer queries
• Listen to customer feedback and pass on accordingly

What we offer:

• Permanent, full-time position Monday - Friday
• Support the growth of a newly acquired business whilst being part of a large organisation with over 10'000 people in 50+ countries
• Be part of a company at the forefront of innovation improving the quality of life for our customers and communities
• Personal growth, career development and networking opportunities within the business, division or the wider Group
• Commitment to the inclusion of all diversity aspects
• Attractive remuneration package including a range of wellbeing benefits
• Modern office building with free parking and links to major motorway, airports and cities in the North UK

Critical competencies for success:

• Prior customer service experience, ideally on phone and by email or similar system
• Strong customer focus and understanding of their needs, always trying to find a resolution in a calm, friendly and polite manner
• Strong attention to detail with a can-do attitude
• Fluent verbal and written English skills with a range of customers and stakeholders (businesses or end costumers)

Please apply below if you feel this is the right opportunity for you.

Heatmiser was founded in Blackburn in the UK in 1968 and is also operating a manufacturing and assembly site in Beijing, China, with just under 100 employees in total. It is a leading smart controls manufacturer for radiant systems in that market, enabling homeowners to accurately control heating & cooling in each room from anywhere in the world. Heatmiser represents an opportunity to accelerate our growth in smart buildings and scale their offering across Europe.