administrative assistant Manchester, England
HCLTech
Full Time
Manchester, England
22830 - 19235 GBP ANNUAL Today
Job description
EGHAM
2.5-5 Years
UK
Job Description (Posting).
Desk side support - Windows PC (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Qualification
B Tech, B.Arch., B.DES, B.E, B.Ed
No. of Positions
1
Skill (Primary)
DWP-FSS-Desk Side Services
Employee Group
Business Line FT
City
Manchester
Entity
INFRA
Auto req ID
1278051BR
Expected Date of Closure
28-Jun-2023
Reporting Manager Designation
Specialist
HCLTech
www.hcltech.com
Noida, India
C. Vijayakumar
$5 to $10 billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
1991
