administrative assistant Eastleigh, England
Job description
Administrator
Location: Head Office – Eastleigh – Hybrid
Salary £21,500- £23,000 depending on experience
Excellent opportunity for an experienced Administrator to join a high quality Claims Management business, to develop and grow the Admin Support Function.
GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
What will you be responsible for:
§ Acknowledge receipt of new instructions from clients
§ Data Entry into GHG/BASE/AGB/Horizon System
§ Interact with Surveyors/Engineers/Adjusters and Clients to meet agreed timescales
§ Upload reports and dispatch reports to clients electronically
§ Liaise closely with Subcontractors and clients via the telephone and email to ensure smooth operation of systems and processes
§ Make outgoing calls to triage claims & book appointments for our Surveyors/Engineers/Adjusters
§ Handle incoming telephone calls in a professional manner, deal with any queries and escalate if required
§ Build and maintain a close rapport with our valued clients, call insurers to discuss PH’S Needs
§ Assist with maintaining the vulnerable call program.
What we need from you:
§ Previous experience in an administrative function with an underwriting environment would be advantageous
§ Strong administration skills and a good working knowledge of Microsoft Office – Outlook, Word, PowerPoint, and Excel
§ Excellent communication skills both verbally and written with an ability to articulate complex issues
§ Good technical and problem-solving skills with an eye for identifying solutions.
§ Effective time management skills and the ability to manage own workload with minimal supervision
§ Quality driven with high levels of attention to detail
§ Self-sufficient, self-motivated, and confident, ability to be assertive and persistent when required
§ Excellent organizational skills
What we offer you in return:
§ Discretionary company bonus
§ A hybrid working structure that supports your work/life balance. We are currently working 3 days a week in the office and 2 days at home
§ 25 days annual leave, plus bank holidays
§ Additional one day for your birthday
§ 5 % Contributory Pension
§ Private Health Care
§ Death in Service
§ Enhanced maternity, adoption, paternity and sick pay
§ Electric Vehicle scheme (after probation)
§ Career development and progression opportunities
Job Types: Full-time, Permanent
Salary: £21,500.00-£23,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Experience:
- Administrative: 1 year (preferred)
Work Location: Hybrid remote in Eastleigh
Reference ID: Administrator
