Administrative Assistant Keighley, England
Job description
Savings Administrator
Our impact isn't just about profit. It's about the change we make to the environment and communities in the UK. We create exciting new products that empower our members to be a part of this change. So far this year we've partnered with leading modular manufactures to launch a new mortgage. This is a UK first in the mortgage market and will help our members to create their own energy-efficient off-site build.
Last year we launched our 2030 strategy. This ambitious approach sets us up to succeed and thrive in the future. It guides us in being a purpose-led business whilst being aware of the growing tide of greenwash. You can read more about this on our website here.
We have an unrelenting focus on impact, but we're dedicated to providing the best service to our members. To help us do this we need the best team in place. Will you help us on this journey.
What impact can I make?
Our Members help make our Society possible, and the purpose of our Savings Customer Service Team is to provide excellent customer service to our Members. It’s a two-way thing, we also listen, and having that attention to detail, we are always aiming to improve upon our offering, so that our Members go away feeling we delivered on every call they have with us.
We're small enough so that as Savings Administrator you will be fully immersed in all aspects of the Savings team, giving you the opportunity to be involved in the end-to-end savings member experience.
That's the big picture - If customer service is your passion, and if you have experience of what good looks like then we'd love to hear from you.
What we ask from you is that you bring your skills and experience of inbound and outbound customer service call handling, can maintain and develop strong customer service relationships with our savings Members. That you have strong administration skills, preferably from a financial or similar background. Join us in working to the best of your ability and with a good heart.
Joining our success
At Ecology we don’t have shareholders, we have members and a clear vision for a fair society that respects the environment. We care about both people and planet and that includes our colleagues. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Fairness We’re committed to paying our people fairly for the role they undertake and are an accredited Living Wage employer
Hybrid working Our colleagues enjoy the benefits of working from home and collaborating in our newly refurbished eco-office so on average we’re currently working 2 days in the office and 3 days from home, depending upon both colleague preference, team and Member needs.
Develop and grow The success of the Society is enabled by our successful people and we’ll support your development and growth in your role and your career.
We are committed to promoting a diverse and inclusive community, where you can belong and succeed as your whole self. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bring to us we see as a real source of strength.
About our benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 22 days plus Bank Holidays, after a qualifying period you’ll be able to purchase up to an additional 5 days leave
- Pension. We know how important it is to save towards your future, that’s why we’ll contribute 8% into your pension.
- Performance Related Pay. After a qualifying period you’ll be included in our performance related pay scheme.
- Wellbeing. Positive health and wellbeing enables you to thrive as an individual. When you join us you’ll have access to our Employee Assistance Programme with a range of health benefits and support to suit your lifestyle.
- Life Insurance. When you join us we will provide death-in-service life insurance of 4 x your basic salary.
- Go Green. Colleagues have the opportunity through salary exchange to participate in our cycle to work scheme and/or our Electric Vehicle scheme – which includes free onsite EV charging.
- Community days We encourage our colleagues to take 3 days paid leave to support community and environmental initiatives aligned to our mission.
If you would like to help drive our success, are curious to find out more and be part of our success, we'd love to hear from you. Please submit a CV and covering letter with your application and we'll be in touch. If there is anything we can do in the recruitment process to help you be your best self, let us know.
Job Types: Full-time, Permanent
Salary: From £20,250.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
