administrative assistant Ashford, Kent, South East England, England
Job description
Communication/Patient Experience: Answer and respond to internal and external telephone enquiries received in a professional and timely manner, promoting excellent customer service skills. Providing excellent customer service using scripts to follow processes and listening skills to ensure quality patient experience and satisfy their need. Assisting recording and responding to patient needs such as Interrupter services via email to support AIS (Accessible Information Standard). Inviting patient feedback and refer the views of patients, relatives and staff about the standard of care to the line manager.
Working in a person-centred way with all members of the healthcare team. Planning & Organisation: Preparing clinical records for clinics. Liaising with Transport Services for patients as and when required. Updating PAS system for the purpose of recording all patient activity and patient personal data.
Assisting with enquiries from clinical teams. To monitor the progression of any orders for equipment, both medical and non medical, and staff training and respond quickly to resolve any issues in their delivery. Progression of Patient Pathway: To support the Trust in achieving both National and local NHS standards including the 18-week RTT by booking in accordance to the relevant sub-specialities within Therapies. All referrals and appointments must be booked accurately in line with Standard Operating Procedures and agreed with the patient to adhere to the Patient Access Policy.
Ensuring all DNAs are discharged or re-appointed, as directed by the clinician in accordance with Patient Access Policy. To identify private, overseas and inter-provider patient referral and follow procedures in place. To assist in ensuring all clinic outcome forms are cached up in line with the Trust Policy.
