Administrative Assistant Swansea, Wales
Job description
Details
Reference number
Salary
Job grade
Contract type
Loan
Length of employment
Business area
Type of role
Operational Delivery
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
At DVLA, we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.
Are you a focused and hardworking individual?
Do you love working as part of a team, bringing an enthusiastic approach every day?
Would you like to make a difference by supporting customers across the UK?
If so, we would love to hear from you!
Job description
This is an exciting opportunity to join our vibrant Operations and Customer Services Directorate (OCSD). Your role as Administrative Assistant will be to perform a range of administrative based tasks such as opening mail, inputting information and keying physical application forms into the system, scanning documents, as well as a minimal amount of telephone duties. You will also be responsible for handling and storing information securely, ensuring an understanding and adherence to General Data Protection Regulations (GDPR).
You don’t need any specific experience or qualifications to join us, as full training will be provided.
DVLA is working hard to ensure we meet the needs of all our customers during these unprecedented times. We are looking for highly motivated, flexible individuals who are customer focused. You will play a key role in supporting us to get the right drivers and vehicles taxed and, on the road, as simply, safely and efficiently as possible.
Responsibilities
- Working with others to open, process, input or scan applications, performing general administration and casework activities.
- Offering help and advice to customers and colleagues in a timely and professional manner using various communication channels.
- Supporting public safety & enforcement by capturing all data accurately and efficiently, minimising any potential risks against criminal activities.
- Managing your own time effectively and prioritising workloads to meet performance and accuracy targets.
This is a general overview of what the job entails so individuals will need to be flexible and open to change to meet the needs of the business.
For a full list of responsibilities, please refer to the attached Role Profile.
Additional Information
The operating hours for these posts will be between 6am and 11pm. For the 25 posts advertised we would require a minimum of 30 hours per week. You will be expected to work set hours Monday to Friday during training which will be for a period of up to 6 weeks or longer, subject to you meeting the required standard.
This role will require you to work on-site at our Morriston building, however we may require people to be flexible and work across our different sites.
Please note, this opportunity will be on a fixed term appointment basis for a period of up to six months with a possibility to extend the fixed term period or potentially become permanent, but this cannot be guaranteed.
Start dates will be available from May 2023.
Note to current Civil Servants: If your current department do not agree to a loan, you will still be offered an appointment on a fixed-term basis but please be aware that if you are not able to return to your previous post this could result in redundancy from the Civil Service on the conclusion of your appointment. Please contact us if you would like more information.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.
Person specification
To succeed in this role, you will be someone who handles change well and adapts easily to changing environments. You should enjoy working as part of a team and take pride in completing your work to the highest standard.
You will need to be flexible to support your team and others and display resilience when managing a fast-paced workload. You don’t need any specific experience or qualifications to join us, just a positive outlook and determination to provide a high-quality service to the public.
We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.
About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Benefits
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.
If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.
Things you need to know
Selection process details
How to apply
After submission of the first stage of your application you will be invited to complete a Civil Service Judgement Test. Please note, no interviews will be held. Successful candidates will be appointed directly from sift.
Please complete the online tests as soon as possible (within 24-48 hours is recommended) to give yourself enough time to complete your full application.
The closing date for the test is 23:55 on Tuesday 4th April 2023. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Further Information
For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.
Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.
Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email [email protected] for assistance.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here
