Administrative Assistant London, England
Job description
Customer Advisor required in a North West London Black Taxi Rental Garage
You will play a crucial role in assisting customers with their rental payments and managing incoming telephone inquiries in a fast-paced office environment. Your primary responsibilities will include processing rent payments, addressing customer queries, and efficiently multitasking to ensure smooth operations.
Responsibilities:
Rent Payment Processing: Collect rental payments from taxi drivers, accurately process transactions, and maintain proper documentation of rental fees received.
Customer Assistance: Provide exceptional customer service by addressing inquiries, concerns, and requests related to rental payments, terms, and conditions in a professional and timely manner.
Telephone Operations: Answer incoming calls promptly, courteously, and efficiently, maintaining a helpful and informative approach while handling multiple calls simultaneously.
Multitasking: Effectively manage various tasks simultaneously, such as processing rent payments, answering phone calls, and assisting walk-in customers, ensuring efficient workflow and customer satisfaction.
Record-Keeping: Maintain accurate and up-to-date records of rental payments, customer interactions, and any relevant information using appropriate systems or databases.
Problem Resolution: Identify and resolve customer issues, complaints, or disputes regarding rental payments, escalating matters to the appropriate personnel when necessary.
Collaborative Communication: Liaise with other team members, including rental coordinators, mechanics, and management, to ensure seamless operations and effective resolution of customer concerns.
Administrative Support: Assist with general administrative duties such as filing, data entry, and organizing paperwork related to rental agreements, invoices, and customer records.
Knowledge Update: Stay informed about current rental policies, procedures, and any changes in rates or terms to provide accurate and up-to-date information to customers.
Requirements:
Customer Service Experience: Prior experience in a customer service role, preferably in a busy office environment, is advantageous.
Multitasking Skills: Ability to handle multiple tasks simultaneously while maintaining attention to detail and providing exceptional customer service.
Excellent Communication: Strong verbal and written communication skills to effectively interact with customers in person, over the phone, and via email, conveying information clearly and concisely.
Problem-Solving Abilities: Aptitude for identifying customer concerns, resolving issues, and finding suitable solutions while maintaining a customer-focused approach.
Organizational Skills: Demonstrated ability to manage and prioritize tasks efficiently, maintain accurate records, and follow established procedures.
Stress Management: Capacity to work calmly and effectively in a fast-paced and sometimes demanding environment, handling challenging situations with composure and professionalism.
Computer Proficiency: Basic knowledge of office software applications (e.g., word processing, spreadsheets) and the ability to quickly learn and navigate new software systems.
Availability: Monday – Friday 8am – 5pm
Job Type: Full-time
Salary: £350.00-£450.00 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Language:
- English (required)
Work Location: In person
Expected start date: 24/05/2023
