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• Greets the public and provides performance, seating and other cultural services information.

• Sells and adjusts single, group, seasonal and series tickets in person, by phone, and by mail; completes cash, check and credit card transactions.

• Verifies, enters and edits sales data and other information on computerized ticketing system.

• Reconciles and balances end-of-shift cash out; prepares cash for deposits.

• Communicates with promoters and performing arts organizations to provide sales numbers, process ticket requests, and provide other performance information.

• Processes, sorts, distribute, and files ticket orders, reports, records and mail.

• Operates office equipment including multi-line phone, computer, printer, and calculator.

• Actively supports and respects diversity in the workplace.

• Performs other related duties as assigned.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

MINIMUM QUALIFICATIONS
Experience

• Experience in ticketing or customer service which included direct public contact & effective communications, and computer skills.
• Experience in retail sales desirable.

• High school diploma or G.E.D.

• Ticket office practices and procedures, including computerized sales and record-keeping system.
• Typing by touch; 10 key helpful.
• Basic business math skills.

• Communicate effectively with the general public, other employees, promoters, and performing arts organizations using tact, courtesy, and good judgment to provide accurate information, sell tickets and solve ticketing problems.
• Work quickly and accurately with close attention to detail, especially with periodic large workloads.
• Effectively use computer keyboard for typing, 10-key calculations, and data entry with high level of accuracy. 'Touch' method required.
• Process cash and other monies accurately.
• Work independently and organize work with a minimum of supervision in accordance with established procedures.
• Maintain accurate and complete records.
• Operate multi-line phone system using a clear, well-modulated voice and good diction.
• Work variable schedule including frequent evenings and weekends.

What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.

Benefits: The City of Eugene offers a great benefit package including holidays, vacation, sick leave, retirement benefits and a range of insurance benefits as well as training and advancement opportunities. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page. While these positions operate in a challenging and fast-paced environment, they are part of a supportive, collaborative team that is flexible and values work-life balance.

Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.