Administrative Assistant Peterborough, England
Job description
Job Role – Administrative Assistant
Salary - £23,000
Location – BCA Peterborough
Working Hours – 37.5 hours per week Monday to Friday 08:45-17:15
Flexibility over working hours and Part Time working also considered.
Type of Employment – 12 month fixed term contract
Join the UK’s largest B2B used vehicle service
At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.
Now, this is where you fit in…
We’re looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road – the opportunities are endless.
Main purpose of the role
Administration of the day-to-day tasks performed by the RMS administration department.
Your key responsibilities will be:
- Administering the vehicle termination process.
- Acting as front line customer service support in order to deal with all amendments and customer enquiries.
- Ensure that customer SLA’s are met or exceeded.
- Answering and responding to emails and telephone enquiries from auction sites and RMS clients.
- Ensure that all Quality and Health and Safety standards are met or exceeded at all times.
- Data entry input into the clients inventory management system within SLA.
- Be available to support other areas of the admin team.
- Manage an email inbox and ensure all emails are responded to within SLA.
- Assign remarketing locations in line with rules and sales programme.
- Select vehicles for appropriate sales channels.
- Provide a weekly/daily update via a report to Manager/Supervisor on the productivity levels within the job role.
- Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion, to all parties’ satisfaction as far as is reasonably practicable. Escalate any complex issues to the senior supervisor.
- Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development.
To be successful, you’ll bring some of the following experience with you:
- Administration/data entry background.
- Verbal communication – on the telephone and email.
- Good telephone manner.
- Ability to be build rapport and relationships with stakeholders.
- Logical thinker.
- Problem solver.
- Attention to detail.
- High levels of accuracy.
- Good understanding of Microsoft products, specifically Excel.
- Excellent data entry skills.
We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:
- Company Pension Scheme
- Private Medical Insurance (role dependent)
- An Employee Assistance Programme
- Enhanced maternity, paternity, and adoption leave
- Access to trained mental health first aiders
And so much more…
As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting, and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
