administrative assistant Royal Leamington Spa, England
Job description
Administrator / Customer Support Coordinator and Administration Assistant with excellent verbal, written and reading skills, a good level of mathematics for financial data processing and previous experience in a customer service and/or office administration role is required to join our team at Guide Dogs.
SALARY: starting from £20,400 per annum
BENEFITS: 26 Days Holiday plus Bank Holidays (pro rata). The Charity offers a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, they provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme
LOCATION: Leamington Spa, West Midlands
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, 9am – 5pm, Monday to Friday. As a charity they are always keen to support flexible working as much as possible
APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.
JOB OVERVIEW
We have a fantastic new job opportunity for an Administrator / Customer Support Coordinator and Administration Assistant with excellent verbal, written and reading skills, a good level of mathematics for financial data processing and previous experience in a customer service and/or office administration role.
Working as the Administrator / Customer Support Coordinator and Administration Assistant you will deliver a professional and pleasant work environment within the regional centres or community teams, ensuring that anyone engaging with the local office, whether in person or through virtual means, will experience high standards of customer service, people-centred service and efficient, professional and administrative support.
As a successful candidate, you will have an exciting opportunity to work in a growing and fulfilling environment where your efforts will be greatly appreciated.
DUTIES
As the Administrator / Customer Support Coordinator and Administration Assistant your duties will include:
Deal with routine correspondence and calls ensuring all enquiries are proficiently handled
Maintain paper and computer-based inputting and customer or volunteer records
Incoming and out-going post
Site & staff Health and Safety
Raising purchase orders & expense requisitions
General communications to be sent to mass groups externally e.g. mail shots and invitations to regional/ community level events
Production and distribution of support materials to stakeholders
Stock maintenance for office materials
Provide a welcoming reception to visitors
Always maintain a tidy and professional office environment
Assist in the planning of in-house or off-site activities, like events, celebrations, meetings, conferences
WORKING AT GUIDE DOGS
Working at Guide Dogs is much more than just a job. Through the values that guide our work, we make a real difference, and change lives.
We believe that wellbeing at work is about creating an environment to promote a state of contentment which allows all employees to flourish and achieve their full potential for the benefit of themselves and for Guide Dogs.
CANDIDATE REQUIREMENTS
As the Administrator / Customer Support Coordinator and Administration Assistant you will have the following skills and experience.
Essential
Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent)
Excellent verbal, written, and reading skills required for communications
Good level of mathematics required for financial data processing
Experience in a customer service role, and/or office/administration role
Completing basic H&S risk assessments
Experienced in the use of CRM systems
A comprehensive knowledge of GDPR regulations
Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint)
Basic understanding of Health and Safety legislation
Clear understanding and experience of safeguarding
Highly motivated towards a delivering a person-centred service
Evidence of dealing with confidential issues sensitively and with total integrity
Positive, team player, who is a self-starter and uses initiative to complete tasks
Self-motivated
Effective time management skills
Desirable
Lived experience of vision impairment (either self or direct family member)
Experience of dealing with complex queries and/or complaints
Knowledge of Salesforce or CARE database
The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.
Please note: we reserve the right to close any of our vacancies early.
NO AGENCIES PLEASE
HOW TO APPLY
APPLICATION PROCESS: Once we’ve reviewed your CV, we will email over some extra details regarding the application process that you will need to complete as soon as possible. Please keep an eye out for our email.
CV’s of Job Applicants meeting this requirement may also be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P10661
This job is being advertised by AWD online on behalf of Guide Dogs
Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Leamington Spa, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
About AWD online
CEO: Gary Silver
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Company - Private
Website: www.awdo.co.uk
Year Founded: 2006
