Administration Team Supervisor Cheltenham, England
Job description
About Creed:
Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a “two star” status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.
Role Details
The Product Data & Technical Supervisor will contribute to ensuring the integrity of the product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers for circa 6,500 SKU's by working in partnership with circa 480 suppliers. You will need to maintain awareness of upcoming industry relevant legislation and technical changes that will impact the business, and support the development of a best in class solution.
Some responsibilities of the role include:
- Contribute to a diverse, inclusive, solutions oriented, and customer service focussed culture through coaching and mentoring the team and encouraging two-way communication.
- Listen to employee, customer and stakeholder feedback and share ideas to improve employee engagement with the Technical and Product Data Manager.
- Ensure that the department demonstrate professionalism and deliver an awesome customer experience to both internal and external customers.
- Share ideas to developed innovative ways of working to improve company performance and employee engagement in line with the business strategy and within departmental budget.
- Direct Line Management Responsibilities and accountability for providing management cover and supervisory support to colleagues.
- Provide support, guidance, and expertise to internal stakeholders in context of supplier selection, supplier expertise, product quality attributes and control parameters which will successfully contribute to exceeding customer expectations, growing sales, and profit.
- Maintain the Saffron nutritional & allergen reporting software whilst proving internal & external training.
- Deliver Saffron software sales demonstrations and training to both new and existing customers.
- Ensure internal compliance to meet externally achieved accreditations including audits and certification.
- Support the Product Data and Technical Manager in quality and safety complaints.
- Resolve customer product complaints, tracking trends and escalating appropriately in line with company procedure.
- Support the Product Data and Technical Manager in food safety projects and audits when required
- Effective supplier management from initial selection & approval through conducting site visits (if required), setting clear technical expectations, providing guidance & support, issuing performance updates and instigate joint business/improvement plans.
- To assist the Product Data and Technical Manager with recruiting, developing and training the team for both new positions and succession planning
- Accountability for the accuracy of specifications for all products across multiple platforms and maintenance of the approved supplier database.
- Maintain awareness of packaging regulations, compliance, and information communication.
- Ensure the company and customers are kept up to date with incoming legislation changes and relevant industry changes – providing a solution to overcome.
The Ideal Candidate:
We're looking for a driven individual with excellent interpersonal, relationship management, stakeholder engagement and administration skills who has a keen interest in food and experience within a busy administrative roles, with multiple priorities.
- Passionate about food and interested in nutrition and allergen information.
- Enthusiastic, proactive, self-motivated individual with a desire to learn and progress.
- Excellent written and verbal communication skills.
- The ability to learn new systems quickly.
- Excellent attention to detail and methodical approach to working.
- Food product knowledge and ideally experience of the food industry gained within a retail, wholesale, hospitality, or foodservice environment.
- Open minded, forward thinking, and adaptive to change.
- A degree level qualification and/or experience working within a busy administration role would be desirable.
- Experience working with PIM (Product Information Management) systems would also be advantageous.
What you get in return:
- Competitive salary.
- Training and development and career progression opportunities.
- Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business.
- Respect and support from your team, supervisors and managers.
- 33 Days of annual leave per year.
- Life insurance for 2 times your annual salary.
- Employee discount on purchases and regular special offers for staff.
- Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high street retailers, cashback for changing your electricity supplier and much more helping you to save money on purchases that you would ordinarily make.
- Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more.
- Auto-Enrolment Pension Scheme.
Creed also offer employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities and be in with the chance of winning £250 each month, an additional day off each year which you can use to help a charitable cause of your choice and much more. We are also a Living Wage Foundation accredited employer
If you think you have what it takes, please click 'Apply Now' below to send your C.V for consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
Job Type: Full-time
Salary: £24,000.00-£28,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Store discount
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cheltenham, GL51 6TQ: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising: 1 year (required)
- Customer service: 1 year (required)
- Administration: 1 year (required)
Work Location: Hybrid remote in Cheltenham, GL51 6TQ
