Administration Support Officer Kingswood, South West England, England
Job description
We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high-quality specialist health care services across Bristol, North Somerset and South Gloucestershire. For us, its about the personal approach; we take pride in what we do and deliver the high standard of care that we would expect for ourselves and our families.
We are currently recruiting for both full-time and part-time Band 2 Administration Support Officer's to join our MSK & Podiatry Service based at Cossham Hospital in Kingwood on a permanent basis.
Shift patterns enable cover from 8am-5pm, so you must be able to work these hours. There will be a split of 8-4 and 9-5 shifts, but unfortunately we are unable to offer school hours. Part-time roles would be 2, 3 or 4 8 hour days.
You will form part of the team providing a full administrative service to the Sirona MSK pathway. Your role will be predominantly supporting the patient pathway and working closely with other members of the administration and clinical teams to optimise patient experience. You will support optimisation of clinical diaries through following the administrative standard operating procedures. This will include:
- Answering calls
- Responding to patient queries
- Booking appointments
- Sending out appropriate patient communication
- Registering referrals
You will be required to work in our electronic notes system (EMIS) and your role will involve adding appropriate documentation to patient records. Depending on service need, you may also cover reception duties which will include ‘meeting and greeting’ patients and visitors. Other responsibilities may include ordering stationery and supplies, being a fire warden, and making room bookings
We offer NHS Ts&Cs - Currently working in the NHS under AfC? You will be mapped across and join us with your current pay-point, pension and annual leave allowance. Been out of the NHS for a while? Your previous service is honoured and used to calculate benefits such as annual leave.
We offer all of our employees AfC Salary, Terms and Conditions, plus a fantastic NHS pension scheme. Other benefits include a blue light discount card, cycle-to-work scheme, ongoing professional development, flexible working, awards evenings and much more!
Job Types: Full-time, Part-time, Permanent
Salary: £20,270.00-£21,318.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kingswood, Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: One location
