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We are committed to improving our services for the children and families we support in West Sussex. In May 2023 Ofsted Inspectors praised West Sussex County Council’s Children’s Services for its ‘relentless approach to improving practice,’ giving the service an overall rating of ‘requires improvement’, with ‘good’ judgements for children in care and leadership and management. The judgements on children needing help and protection and children leaving care are they ‘require improvement to be good’.

Inspectors recognised the ‘strong, determined and cohesive leadership team’ who have made significant improvements since 2019 and their commitment and focus to make further improvements.

Salary: £22,369 to £22,777 (per annum)
Working Pattern: Full Time (37 hours, however part time hours will be considered)
Contract Length: Permanent
Location: Worthing

You will deliver a customer focused and efficient administrative and data support service, contributing to the directorate objectives by supporting the teams within the Children’s Commissioning Service.

You will do this through working on varied administrative tasks which will include maintaining the service database, responding to customer enquiries through a variety of mediums, preparing performance data and reporting, financial processing, and other related tasks. You may be asked to work at a designated office or more flexibly across WSCC office hubs, dependent on service needs.

Key Skills:

• Good verbal communication skills for answering telephone queries effectively and communicating with staff and customers.
• Clear and effective written communication skills to process data and financial information, write non-standard correspondence and respond to emails appropriately.
• Good numeracy skills to work with figures and data to make sound and accurate financial calculations and data collection, working methodically.
• Sound and accurate overall IT and keyboard skills including Word and Excel (or equivalent) for daily office duties such as using e-mail, processing documents or updating spreadsheets.
• Good analytical and problem-solving skills to analyse specialist information and draw practical conclusions and appropriate actions with an understanding of relevant policies and procedures. For example, For example, to process purchase orders and good receipting, complete service specific reports and support teams with administration and maintenance of key service data.
• Ability to embrace change and adapt to changing situations and new ways of working positively and effectively. Including the ability to learn new systems and processes.

Qualifications and/or experience:

• 4 GCSEs with A-C / 4-9 passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Experience of working in an office environment.
• Relevant technical knowledge of procedures and practices associated with operating an administrative service.
• Sound and accurate overall IT knowledge and experience in using Microsoft Office.
• Experience working with care record management and financial systems - Desirable
• Knowledge and awareness of the processes and systems associated with working within the service specialisms to maintain client records (e.g. SAP, MIS and Mosaic) - Desirable

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

• A competitive salary
• A generous pension scheme
• Training and development opportunities, including coaching and mentoring
• Flexible working
• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more)
• Free access to employee assistance programmes
• Discounted membership at selected local sports and fitness centres
• A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

The reference number for this role is CAFHE04480.

For an informal conversation or for further information regarding the role, please contact Jo Collins at [email protected] for issues or queries regarding your application please contact [email protected].

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced SWE Registration, DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.