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Job description

Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC?

If you answered yes, we would love to hear from you – come and join our team!

The North East Mental Health and Deafness Service, based at Walkergate Park in Newcastle upon Tyne, is for deaf and deafblind people aged 18 years or older who mainly use British Sign Language to communicate and who have mental health problems. We work with the Community Treatment Team (CTT) in the local area.

Applications are invited from suitably qualified and experienced administrative candidates to join the North East Mental Health and Deafness Service as a Band 3 Administration Officer, based at Walkergate Park Hospital in Newcastle upon Tyne. The role is flexible working part time, 15 hours per week during the core office hours of 9am - 5pm Monday to Friday.

The ideal candidate should have excellent communication, customer service and organisational skills, as well as a working knowledge of office procedures including IT skills.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you may not be shortlisted.

Please get in touch – we look forward to hearing from you

The main duties of the role will be:

• Experience of working in a secretarial or administrator role.
• Fast, accurate typing and note-taking skills.
• Excellent interpersonal communication skills, both written and verbal.
• A good understanding of patient information system would be beneficial, however training will be provided.
• Good working knowledge of Microsoft Office packages.
• An awareness of Deaf culture and Level 1 British Sign Language would be an advantage however, full training will be provided.

Day-to-day duties will include:

• The provision of named admin support and diary management to identified members of the clinical team.
• Audio typing/formatting assessments, letters and medical reports from central inbox.
• Preparation and taking notes of meetings.
• Processing referrals, discharges and confidential patient information within the RiO electronic system.
• Booking appropriate Interpreters for service user appointments and meetings.
• Handling petty cash in line with Trust policies.
• Supporting the day to day running of the admin office.
• Some occasional off site travel is required for training and development purposes.

The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Please note to apply for this role you must have the right to work in the UK. CNTW NHS Foundation Trust will not provide sponsorship for this role

Please refer to the attached generic job description outlining duties of an Administration Officer

Please find attached job description for full details.

Advertising date : 8th August 2023

Closing date : 22nd August 2023

We welcome your application.