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Job description

An opportunity has arisen for a full-time enthusiastic and dedicated administrative assistant to work within the Trauma Service at the Leicester Royal Infirmary.

We are looking for someone who is able to work as part of a team in a fast-paced office environment. You will also be able to work on your own initiative and have a friendly and reliable manner. You must be able to demonstrate good communication and interpersonal skills and be able to prioritise your workload. Part time hours will be considered.

• You are able to undertake general office duties and help in assisting the Trauma admin team with the day-to-day running within a busy office.
• You will have experience in general office duties. The role involves communicating with members from the Fracture Clinic and other departments within the hospital environment to ensure that you are processing patient records effectively.
• Ensure all queries are looked into and dealt with properly.
• Processing letters on the outsourced typing service (DIT3) and to use hospital systems to ensure that patient records are kept up-to-date.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

• The post holder will complete administrative work for the department; including sending, receiving emails, photocopying, dealing with mail, making appointments and filing.
• Maintain electronic and manual recording and monitoring systems as requested by senior staff.
• Assist to provide a central point of enquiry for GP’s, secretaries, health visitors, other hospitals, patients and their relatives.
• To ensure the patient waiting times in the clinic are monitored ensuring that patients are kept informed of any delays.
• Recording information, as delegated by the team. Maintaining confidentiality of records by complying with security measures in operation
• Evaluate and deal appropriately with all incoming correspondence ensuring that those urgent enquiries are passed to the appropriate team.

(please refer to the job description/person specification for full details on the role)