Administration Assistant

Administration Assistant Chelmsford, England

Essex Partnership University NHS Foundation Trust
Full Time Chelmsford, England 22816 - 24336 GBP ANNUAL Today
Job description

ROLE SUMMARY

  • To operate as a centralised department providing comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The service will require a team approach to ensure cover for absence across all services / locations.
  • Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
  • The Post Holder may be required to work on a rota system to cover core office hours, where appropriate.
COMMUNICATION
  • You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
  • Record accurate messages and follow them up appropriately in accordance to department guidelines.
  • To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.
  • To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.
  • Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

ROLE SUMMARY
  • To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
  • The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
  • The service will require a team approach to ensure cover for absence across all services / locations.
  • Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
  • Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
  • The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.
  • This is not an exhaustive list.

Administration Assistant
Essex Partnership University NHS Foundation Trust

www.nhs.uk
London, United Kingdom
Amanda Pritchard
$5 to $25 million (USD)
10000+ Employees
Government
Insurance Carriers
Insurance
1946
Related Jobs

All Related Listed jobs

Graduate Desktop Support Administrator
Trayport London, England 33087 - 43127 GBP ANNUAL Today

Covering the IT Support Helpdesk, providing responsive, consistent, high-quality support to our end-users and meeting service targets.

Carer/Health Care Assistant
Each Other Care Oswaldtwistle, England 10.64 GBP HOURLY Today

Care home: 1 year (preferred). Carers are friendly, respectful, considerate, and empathetic team players who are able to accurately identify the needs and

B2 Licensed Engineer - EDI - New Pay Rates from 01 February 2023
Ryanair Edinburgh, Scotland 80000 - 85000 GBP ANNUAL Today

All applicants must have unrestricted right to work and travel in the UK and hold a Full UK Driving Licence. **** New Pay Rates for Summer 2023*****.

it support analyst
Solveway Apprenticeships Leighton Buzzard, England 14000 - GBP ANNUAL Today

This is an ICT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning & gaining qualifications with...

business analyst
Coastal Community Credit Union Nanaimo 82602 - 51371 CAD ANNUAL Today

**Posting Deadline: Please submit your application by 11:59 PM PST, June 18, 2023**

Position Type:...