Administration Assistant Manchester, England
Job description
Role summary
Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector.
With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.
What exactly do we do?
We provide face-to-face and remote (telephone and video) interpreting and translation services. By combining first-class technology solutions with our expert team, we help limited and non-English speakers to access essential services.
So, what does that mean? If a patient who doesn’t speak English needs to go to a hospital appointment in the UK, it’s essential that they are able to communicate with their healthcare professional – both so the doctor or nurse understands their health concern and so the patient understands the diagnosis/treatment. In this scenario, the hospital would get in touch with us and we would provide an interpreter who would bridge the gap and ensure that all communication is clear and understood. Our translation team would also be able to translate any written correspondence, so both doctor and patient can be confident they’re on the same page.
Why work for DA Languages?
- Lots of career progression opportunities in a fast growing business
- Flexible working post-training (4 days a week in office, 1 day at home)
- Generous holiday allowance
- Free breakfast, fresh fruit and tea & coffee provided daily
- Contributory pension scheme
- Exclusive access to PerkBox, a discount site that offers retail discounts for stores such as ASOS, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and more
- Social events and regular engagement activities, such as Christmas and summer parties, in-office events and competitions!
About the role
The Administration Department provides support to all areas within the business as well as acting as the first point of contact for our interpreters and clients. The role offers a great opportunity to learn a wide variety of skills within a fast-paced growing area of the business!
Responsibilities
- Answer inbound calls in a professional manner and provide advice, resolve queries or direct callers to the relevant department
- Ensure full communication is kept with interpreters and clients regarding their bookings when dealing with any queries
- Sending correspondence to interpreters regarding their work, including positive feedback and also non-conformance results
- Filing and organising paperwork
- Photocopying and scanning assistance to all departments
- Data entry, for example, inputting bookings onto our booking portal
- Work collaboratively with the booking co-ordinators to build up a successful relationship, also helping them when their workload is high
- Develop good working relationships with clients’ being sympathetic and understanding to their needs and advising them quickly when they have queries
- Develop good working relationship with linguists ensuring their queries are dealt with effectively
- Assist other departments when administration support is needed
- Work efficiently as a team to ensure all staff are able to meet their targets
- Troubleshooting to ensure we provide the best possible service when things go wrong
- Assisting the Telephone Department with conference calls
- Supporting onboarding of new clients
Skills/Knowledge/Behaviours
- An energetic team player
- Keen to learn new skills
- Be able to work in a fast-paced, pressured environment
- Keen to learn about administration and how this role supports the wider business
- Attention to detail
- Have an interest to develop your knowledge in the language industry
- Be able to work under own initiative in a pro-active manner
- Prioritisation of workloads at busy times
- Knowing when a team leader needs to be informed of any problems/ increased workloads
- Evaluation of clients’ and work colleagues needs
- Answer interpreter and client queries on interpreting service rules and codes of practice
- Decide when queries or complaints should be escalated to management
