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Full Time / 37 hours per week / Permanent

Join our Adults Social Care Administration and Business Support team and help support and empower people with social care needs to achieve positive outcomes, independence, and quality of life.

You’ll be deployed to provide support to our social care records function (supporting both adults and children’s social care services) and to our Adult Social Care Contact & Response Service. You'll process incoming referrals to Adults Social Care and support the council’s social care records function by undertaking records searches, processing statutory records checks and carrying out other tasks to support and maintain our electronic and off-site manual records storage systems.

This is a full-time post, working 37 hours per week from Monday to Friday 8:30 am– 5:00 pm (8:30am – 4:30pm Fridays.)

You'll be working based at either Town Hall or City Hall, but there may be some opportunity for home working in the longer term.

What you’ll be doing

You'll report to the Admin & Business Support Team Leader who will provide supervision and offer you support and encouragement to extend your skills, knowledge and experience.

Using good customer care skills, you’ll take calls for the social care teams and relay messages from members of the public, carers/family members and a range of professionals. You’ll also carry out a range of administrative duties for the service that include raising purchase orders, processing invoices, responding to emails and resolving enquiries in an efficient and timely way, whilst paying attention to detail and data protection.

What you’ll need

Adults Social Care is a dynamic working environment, so you’ll need to work fluidly, flexibly and responsively as a member of the wider Administrative and Business Support service.

You’ll have experience of working quickly and accurately, including paying attention to detail and experience of dealing with customer enquiries on the telephone or in person, using your verbal and written communication skills to provide quality customer service.

Furthermore, experience of carrying out a good range of administration tasks such as electronic and paper filing, maintaining accurate database records, processing communications by post or email as well as using standard IT applications such as Word, Excel and Outlook to create and format a variety of documents.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

If you would like a chat about this post, please feel free to contact Suri Chandarana 0116 4541503 or Karen Mosley 01164545601.

Assessments will take place w/c 10th April and interviews will take place w/c 17th April 2023.