Job description

Job Vacancies

Admin Support Assistant

Parental Education Growth Support (PEGS) is a social enterprise working to reduce the individual and societal impact of Child to Parent Abuse (CPA). The organisation has four main aims: supporting parents, training professionals, raising awareness, and influencing policy.

PEGS specifically supports parents, carers and guardians impacted by CPA (thought to be at least 3% of UK households) and does not work directly with the child, although we do refer to many other organisations to ensure the child is also receiving appropriate support.

There are currently more than 800 parents on our closed Facebook peer support group, with multiple virtual drop-in sessions run each week (facilitated by a member of staff), plus one-to-one sessions, advocacy, and regular workshops and programmes including EPIC – our bespoke programme focusing on empowerment, safety, coping techniques and confidence.

Our core values centre on creating safe spaces for parents to be able to share their experiences, supporting anyone no matter the age of their child (including adult offspring), and ensuring parent services remain free for anyone using them so there are no financial barriers to access help.

We’re looking to appoint 1x Part Time Admin support on a 20 hour per week (10am until 2pm), 12 month fixed term contract to carry out a variety of administrative duties for PEGS, whilst upholding PEGS’ ethos and values at all times.

Main Duties will include:

• Processing, Triaging and Allocating referrals and responding to parents and/or professionals, and scheduling initial 1-2-1 appointment with a member of the PEGS team
• Monitoring and engaging with Live Chat - for parents and professionals
• Supporting administration of workshops and programmes
• Data entry activity, including the updating of records and databases
• Working alongside the admin manager
• To carry out any other reasonable task as requested

The successful candidate must possess excellent communication (verbal and written) and interpersonal skills, have proficient IT skills, be self-motivated and an effective organiser, with the ability to remain calm under pressure.

Hours of work are:

Monday to Friday 10am until 2pm*

* Hours of work can be discussed with the right candidate.

This is an office-based role north of the Swadlincote area, Derbyshire DE15 (exact location to be confirmed)

• Salary £10,836 per annum, with an increase upon completion of probation period
• Immediate start date
• Upon successful completion of your probation period, you will be entitled to make use of a Paycare Health Cash Plan, paid for by PEGS. This allows you to claim cash back on a range of everyday healthcare such as optical and dental appointments, physiotherapy and chiropody. In addition, Paycare has a 24/7 GP appointment service, a confidential telephone support and counselling line (also known as an Employee Assistance Programme), and a discount scheme with offers on everything from utility and the weekly shop to holidays and sports equipment
• We are a Disability Confident Committed Employer | The DWP Disability Confident scheme aims to improve the experiences of disabled people in the workplace. PEGS is currently at Level 1 of the three-part programme and is working towards Level 2. Goals include increasing our understanding of disability, removing barriers which might be preventing people accessing employment, and playing our part in ensuring disabled people have opportunities to fulfil their potential

We may close this job advert early, depending on the volume of applications

If you think this role is for you, we would love to hear from you.

Job Types: Part-time, Fixed term contract
Contract length: 12 months
Part-time hours: 20 per week

Salary: £10,836.00 per year

Work authorisation:

• United Kingdom (preferred)

Work Location: In person

Application deadline: 20/05/2023
Reference ID: Admin Support