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Job description

The following posts has become available within the Medway Community Mental Health Team for a dynamic, self motivated Admin Assistant/Receptionist.

The ideal candidate will be educated to GCSE level in Maths and English and NVQ Level 2/RSA 2 or equivalent. You will need to possess strong customer service skills, a professional and confident telephone manner, good organisational and keyboard skills and reception experience. Some experience in clinical or document typing would be an advantage.

You will also need experience of Microsoft Office packages and be able to stay calm and professional when faced with changing or challenging situations.

Training will be given where necessary for patient-based systems.

This is a varied role but the main part will be working in reception. You will be:

• Meeting and greeting visitors and clients in a professional and courteous manner that enter the building.
• Answering calls and enquiries from clients, carers and external agencies.
• Entering new referrals onto the system, training will be provided for this.
• Using MICAD which is a room booking system.
• Assisting the Administrators when required.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

• Daily opening of the post, date stamping and distributing.
• Data entry into Rio of clients details and opening of the new referrals.
• Photocopying.
• Will be processing confidential information.

Please refer to the attached job description for further details of the main responsibilities of the role.