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Job description

Connecting you with your role:

• Ensure all Front Desk tasks are completed in a timely manner.
• Ensure all brand standards are being followed.
• Monitor room type booking levels and ensure the appropriate allocation of rooms for arrivals as well as communicating on room upgrades to relevant departments.
• Ensure optimum occupancy
• Report any faults or issues guests have risen to the relevant departments and to the Duty Manager.
• Resolve any guest enquiries and exceed expectations to build returning guest clientele.
• Be fully conversant with all Front Office departmental procedures.
• Monitor front desk activities with regards to correct billing of revenues, cash control, float balances.
• Overview guest journey from the point of arrival to departure, ensure proper hand over and information is given to the Front Office team.

KEY RESPONSIBILITIES

• Being familiar with all the applications, which contribute to a good execution of the shift such as Opera PMS.
• Manage room allocations and guests’ requests in cooperation with Housekeeping department.
• Being able to execute daily operations such as check in, check out and billing.
• Successfully conduct tasks according to checklists.
• Record and hand over lost property to Housekeeping.
• Be familiar with hotels guest key systems and procedures.
• Be familiar with booking systems and guest loyalty schemes.
• Respond and Action all emails.
• Ensure Front Office targets are met

40 Hour Permanent Role

Job Types: Full-time, Permanent

Salary: £10.42 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Rochdale, OL11 2XZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

About Mercure Hotels

CEO: Sébastien Bazin
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.mercurehotel.com