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We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Operations team as a Admin Assistant

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

We have a fantastic opportunity for someone to join us in the position of Admin Assistant in Camden London.

Salary: £22,000 - £24,500 per annum

Your responsibilities will include:

• Processing invoices relating to managing agents and service charge costs, including the internal setup of new suppliers.
• Providing excellent customer service to a range of customers and external contacts across the full range of department functions.
• Providing administrative support to all sections as required and to ensure deadlines are met including photocopying, filing, minute taking, assisting in the preparation of standard documentation, data entry and correspondence plus any other general office duties as required.
• Setting up, using and or managing systems required for the smooth running of the team.
• Assisting with the compilation of statistical information as required, including on performance indicators.
• Accurately maintaining and updating automated and filing systems and any other records.
• Maintaining and updating monitoring logs and providing analysis and information from them.
• Ordering stationery supplies for the department, ensuring adequate stocks are held.
• Assisting the team in answering calls, taking messages, and referring calls to the correct department/staff.

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.

The successful candidate will have:

• Experience of setting up and implementing effective administrative and control systems.
• Excellent verbal and written communication skills.
• Good IT skills generally and specifically Microsoft Word and Excel.
• Commitment to delivering exemplary customer service.
• High level of numeracy. .
• Ability to meet deadlines and set priorities.
• Proven ability to work on own initiative.
• Experience of working in a team to achieve high performance targets

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Salary:£22,000 - £24,500 per annum
• Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our hybrid working policy, our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Customer Operations team.

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