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Job description

Job Title: Admin Assistant

Trust Location: East Kent Hospitals Uni NHS Foundation Trust

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then East Kent Hospitals Uni NHS Foundation Trust is the place for you.

About the Trust

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people. We also provide some specialist services for a wider population, including renal services in Medway and Maidstone and a cardiac service for all of Kent based at William Harvey Hospital, Ashford.

What you’ll be responsible for:

• The successful post holder be the first point of contact for all patients/visitors to the department – ensure a welcome environment and respond to any queries helpfully and informatively.
• Attending patients for pre-booked appointments checking accuracy of patient details on PAS/ Soliton.
• Deal with general telephone enquiries, take messages accurately, give information and advice (non-medical) to GP’s, patients, relatives and other staff involved with the patient in a manner responsive to customer needs and in accordance with trust procedures.
• Work as part of an appointment team making all patient appointments and dealing with any associated enquiries. To ensure patients receive appointment paperwork in line with the Access Policy.
• To ensure all booked appointments are booked according to diagnostic waiting times.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

• Administration experience
• Excellent organisational skills
• Excellent customer service
• Excellent communication skills
• Excellent telephone manner
• Microsoft Office package knowledge e.g., Outlook, Word, Excel

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types: Full-time, Temporary contract

Salary: £11.45 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: 62820