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Job description

We are seeking a bright and friendly individual to join our team of administrators supporting ourAdmin WestMental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.

• Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
• Carry out administrative tasks such as photocopying, scanning, uploading documents
• Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
• Manage and deal with calls from service users, families, carers, and other professionals
• Support the team in carrying out admin work requests via the centralised admin inbox
• Reception duties

Midlands Partnership NHS Foundation Trust is an award winning organisation being one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

This is post sits within the Shropshire, Telford and Wrekin Care group which has approximately 900 employees. We provide services for Adult and Older Peoples Mental Health, both community and inpatients services, along with providing mental health services for children and young people across Shropshire.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.