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Activities Reservations Agent - Fleet, Hampshire

Are you looking for a new challenge.....? Come and  join our diverse and talented team in the beautiful English countryside. Four Seasons Hotel Hampshire is set within 500 acres of historic parklands and surrounded by 1,000 years of history. Our Georgian Manor House with 134 bedrooms and suites and a beautiful award-winning Spa along with many outdoor activities, is located only an hour from London.

• Responsible for booking Hotel Activities, Spa and Restaurant reservations via phone, email requests, and guest in-house requests. 
• Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone. 
• Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of the operator. 
• Oversees the entire sequence of service ensuring guest hotel activities, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. 
• Offer professional and friendly service while multitasking, problem-solving, and ensuring all of the guest's needs are met. 
• Be a willing team player, comfortable with computer systems as well as communicating over the telephone. 
• Maintain the excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude 
• Communicate with all departments as needed over multiple platforms including Teams, HotSOS, phone, email and in-person to ensure all specific requests and demands are met quickly and accurately. 
• Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person. 
• Handle hotel emergency procedures and situations with maturity and professionalism. 
• Perform tasks and projects as delegated by the Core Assistant Managers, Core Manager, or Hotel/General Manager. 
• Conduct self in a professional manner at all times.  Adhere to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
• Report to shift on time. Aware of schedule at all times and if unable to attend work, notify the Supervisor or Duty Manager in adequate time and according to policy.
• Ensure communication and follow-up on any problems, guest requests, special requirements, etc.