Accounts and Access Analyst Apprenticeship Nottingham, England
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About the job
Job summary
We encourage applications from a diverse range of candidates
At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.
Equality and Diversity - Department for Education
Right now we are recruiting an Accounts and Access Analyst to work in our Technology Operations Directorate. The role sits under the End User Compute Services within Technology Operations Directorate who are responsible for delivering, managing and operating the corporate IT services to the Department.
Our aim is to provide modern, reliable, flexible services that allow simple, secure access to Departmental services, deploying and managing modern desktop devices, using industry best practices.
The role of the Accounts and Access Analyst is to ensure that our DfE colleagues are up and running as soon as possible. You will be the first point of contact for over 9,500 internal users and multiple external user groups that interact with DfE’s externally facing IT Services.
Accounts and Access are responsible for delivering a reliable and timely service consisting of Active Directory Administration and Exchange Admin Centre. You will be responsible for ensuring that strict security procedures are adhered too at all times.
You will work collaboratively with key stakeholders to ensure that our user’s requirements are met. You will be accountable for maintaining business critical services in a fast-paced, pressurised environment and be able to stay calm under pressure.
About the Apprenticeship:
As this role includes completion of the Digital and Technology Solutions Professional Apprenticeship (Level 6) or Digital and Technology Solutions Specialist (Level 7), depending on experience, please check the eligibility requirements below using the apprenticeship standard: Digital and technology solutions professional or Digital and technology solutions specialist.
- You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.
- You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.
Please do not apply if:
- You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
- Your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
- You have a degree (or equivalent) in Digital and Technology Solutions
- Part of this apprenticeship is to complete a level 2 English and maths functional skills qualification. If you have already achieved GCSEs in English and maths at Level 4 (grade C) or equivalent or a higher grade, you will not need to complete the functional skills qualification.
At the enrolment stage, the individual's eligibility will be checked by the training provider.
Job description
Responsibilities:
- Deliver high quality support services for a range of IT systems and services, many of which are business critical.
- Use Active Directory and Exchange Admin Centre to create and administer accounts that are used by both internal and external stakeholders.
- Ensure all requests received within the team queue are reviewed, and handled within the timeframes specified for the SLA/priority assigned
- Make extensive use of the organisations IT Toolset for Incident and Problem Management, request fulfilment, ensuring Service Level agreements are met
- Ensure processes and systems are well documented follow security guidelines and current best practices, reviewing such processes regularly, revising as and when required.
- Develop and maintain effective working relationships with key stakeholders and users to help understand their business requirements and priorities.
- Drive continuous improvement, automation and self-service.
- Carry out testing of new system functionality where appropriate.
Person specification
Essential Criteria
- Experience of working with Active Directory
- Excellent communication skills both written and verbal.
- Basic understanding of Microsoft Products. E.g. Outlook, Teams, Word & Excel.
- Experience of Exchange Admin Centre
- The ability to use your own initiative to aid in diagnostics.
Desirable criteria:
- An understanding of ITIL methodology
- Working knowledge of ServiceNow.
- Previous experience of working in a busy team where priorities can change frequently.
- Windows 10/11 experience.
Desirable criteria will only be assessed in the event of a tie break situation to make an informed decision.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Delivering at Pace
- Changing and Improving
- Communicating and Influencing
Benefits
Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.
As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.
You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King's Birthday privilege holiday and 8 days’ bank and public holidays.
We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.
Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances, but must be agreed with the line manager and in line with the requirements of the role.
Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.
As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.
Things you need to know
Selection process details
Application
To apply for this role, you will be asked to provide a CV and a statement of suitability (max 750 words). We will assess your Experience using your CV and statement against the essential criteria set out in the advert.
Ensure your CV includes employment history, showcases your roles, responsibilities, and key achievements.
You should use the personal statement as an opportunity to demonstrate how you meet the essential criteria listed in the 'Person Specification' section of the advert.
You may wish to include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advertisement. Sometimes experience can be transferable from a non-work context. Skills gained through voluntary work or a hobby, such as teamwork or communication, can demonstrate the experience required for the role. It is worth considering using the STAR technique to help structure your responses (situation, task, action and result). Whatever structure you end up using, ensure your answers focus on the actions and your transferrable skills.
As written communication is a required skill for the role, part of our assessment will be looking at how an application is written as well as its content.
Interview
If you are successful in reaching interview stage you will be interviewed by a panel which will last for approximately 60 minutes. The panel will ask you some questions focusing on Behaviours and how well you are able to demonstrate your suitability for the role in alignment to the essential criteria.
Sift date to be confirmed. Interviews will likely take place in week commencing 10th and 17th July 2023, via a Microsoft teams video call. Please ensure that you have access to this software and that you have your video turned on.
Other Information
We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.
Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.
The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.
For this role the department would not consider sponsoring a Certificate of Sponsorship/visa. Please note we are unable to offer advice on any Visa and Immigration cases.
If successful and transferring from another Government Department a criminal record check maybe carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing [email protected] stating the job reference number in the subject heading.
Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
Terms and conditions of candidates transferring from ALBs and NDPBs
Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.
Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.
Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.
Reasonable adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:
Contact Department of Education via [email protected] soon as possible before the closing date to discuss your needs.
Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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