account representative Bradford, Yorkshire and the Humber, England
Job description
About The Role
This is a hybrid role operating over a four day working week*. This role is based at our fantastic head office in Bradford. Boasting an on-site restaurant, coffee shop, convenience and sample store, prayer room, free parking and regular company-wide events and promotions. Ideally, applicants will live within a reasonable distance of our office.
Some of your responsibilities will include:
Grow existing and new customer accounts, ensure profitable and provide outstanding customer service
Challenge Trading, Manufacturing, Supply and Logistics to develop new initiatives to increase sales, drive penetration and improve customer perception of Bulk purchase offering
Work with Logistics to ensure a smooth delivery and collection process
Build and maintain cross functional relationships to ensure business decisions do not negatively impact the Bulk Purchase business
Work closely with Supply Chain to ensure capacity and fulfilment is aligned to bulk purchase requirements and stock is available on time and in full
Attend daily wholesale meetings to share Bulk Purchase performance updates
Review end of day KPI’s
Work with finance to ensure credit control and debt recovery is reviewed weekly
Investigate and process claims
Develop and improve processes to increase efficiency
Maximise the commercial performance of the Morrison’s Bulk Purchase business
About The Company
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Alive with activity, this is where decisions are made and our corporate teams make sure everything runs smoothly. Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
Our business is fast paced and ever changing, as such we’ve lots of opportunities for you to play your part in our success. We’d love to meet you…
Some of the benefits you can expect as follows;
- 15% colleague discount in our stores and online, plus an additional 10% card for a friend or family member
Annual bonus scheme
Generous holiday entitlement
Four day working week with flexible working hours
Company pension contributions
Private healthcare
Perks with over 850 retailers
- Free parking onsite
About You
We’ve built an incredibly diverse business, and we’re working hard to make sure we truly represent the communities we serve. One of the best things about working with so many different people is having the opportunity to listen, learn and connect with lots of different views, perspectives and beliefs. For this role, we’re looking for someone who has:
Strong interpersonal and relationship building skills
Customer Account management
Good track record of delivering business change and process improvement
Experience of working in a fast paced environment with lots of change
Ability to build strong internal and external relationships at all levels with the ability to influence
Commercial and financial understanding for costing of goods and services
Proven track records of working cross functionally
Proven track record of consistent delivery against set KPIs (sales, margin, and profit)
Ability to use market data and turn it into commercial opportunities
Customer focus and ability to have difficult conversations
Strong analytical and numerical skills
Excellent organisational skills
Positive attitude with a passion for outstanding customer service
Ability to define and implement change
