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Amazon Freight is a newly launched external facing freight service by Amazon. It allows both small and large businesses to use Amazon to transport products in bulk across Europe. This is an innovative technology-driven service currently growing rapidly in Europe. Amazon Freight is part of the Amazon Transportation Services organisation responsible for many of Amazon’s best-in-class logistics and transportation operations.
We are looking to hire for a London based Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.

Key job responsibilities

• Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service
• Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
• Build strong relationships with key stakeholders across the portfolio as well as internally
• Lead new commercial initiatives to solve customer pain points and improve shipper experience
• Lead by example and coach other team members to ensure success as a team

• Prior experience working in a logistics/supply-chain role
• Strong people skills and ability to influence others
• Strong quantitative and qualitative problem-solving skills
• Other EU languages are a plus (French, Dutch, ...)
• Entrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environment
• Ability to communicate across all levels of management

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