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We’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet.

We’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behavior and how to deliver the best customer experience.

We believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation.

The Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey.

Here's what you will be doing:

• Performing risk assessments on new personal account applications
• Obtaining information and supporting documentation to complete KYC due diligence
• Cross-reference and confirm customer documentation, using both internal and external sources
• Understanding and overseeing the identification of high-risk applications (including PEP’s and sanction matches)
• Identifying trends and unusual activity, and reporting where appropriate
• Performing due diligence on customer documentation using internal and external sources (such as CIFAS)

• Has knowledge and experience of the regulatory requirements of KYC
• Has experience in reviewing identification documents
• Has a deep understanding of CIFAS
• Has the ability to analyse, evaluate and mitigate the financial crime risks associated with onboarding
• Can demonstrate experience of undertaking due diligence and client onboarding, as well as a strong understanding of banking regulations and compliance guidelines

What we offer:

• 25 days holidays + UK Bank holidays + Kroo Bank holiday (24th June) + you’ll also get your birthday on us.
• 3 x personal health days
• All new starters are granted options in our company share options scheme so you can benefit from growing Kroo
• Access to our workplace pension with a 3% employer contribution
• All the equipment you need to work effectively, usually a Macbook as standard.
• Access to a modern, bustling office in Central Manchester
• Cycle to work scheme
• Salary Sacrifice Electric Vehicle scheme through Octopus EV
• Access to a leading UK mental health support through Spill.chat
• Extended parental leave
• 4 hours per month to support charities you believe in
• High degree of autonomy with support from an experienced and supportive team
• Room to grow and excel within a fast paced, high grow growing start-up
• An ethically conscious company that is truly trying to change what’s most broken about the industry

Office/remote working
We operate under a hybrid policy allowing individuals and teams a high degree of autonomy to use the office as and when it will be most productive. We have a beautiful office in Manchester, which, when used for the right things, can be a useful and powerful tool. Currently we see a blended model of working 1-2 days a week in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices.

Please note: you'll be working shift across 5 days and 37.5 hours per week. The shifts will be provided well in advance, but typically range between 6am - 10pm.

Diversity

We are firmly committed to creating and maintaining a diverse and inclusive workplace in which all employees are valued, respected, safe, supported, and listened to without judgement or prejudice. These principles apply to all, regardless of race or ethnicity, age, gender, gender identity or expression, national origin, sexual orientation, mental or physical ability, religion, appearance, political beliefs, educational background, class, and position or tenure within the company. Diversity, Equality and Inclusion are central to the direction we take at Kroo and are considered across all aspects of our business.