Account Manager Team Lead - Fulltime London, England
Job description
Due to continued expansion FreshGround is looking to recruit an Account Manager Team Leader to lead, develop and coach the account management team to deliver results, and deliver growth in the customer accounts
About the opportunity
This role involves being able to both lead the existing account management team along with having your own set of accounts, to deliver growth and results whilst maintaining excellent relationships with our customers.
Lead by example, demonstrate and support FreshGround’s values;
- Think Simplicity - Always look for ways to reduce complexity and make things easier.
- Communicate with Clarity - Never assume – keep people in the picture, even if it’s not what they want to hear.
- Be Proactive - Don’t just wait for things to happen – make them happen!
- Focus on the Customer - Understand what they need and why, and deliver more than they expect.
- Work as a Team - Engage in supportive collaboration to make happy customers
Lead by example, understand, communicate, and support the policies and procedures of the organisation, including but not limited to
- Sales Process and use of the CRM system
- Health and Safety Policies and procedures
- Attendance at - and participation in - all required team meetings
Key responsibilities of the role will include:
Account Management
- Qualifying and identifying gap analysis of opportunities in the acct base
- Growing accounts with positive commercial management; actively unlocking and maximising sustainable growth.
- Implementation of collaborative Business Plans which deliver mutually beneficial growth.
- Being the customer’s advocate inside FreshGround, whilst respecting and endorsing contact with other teams and departments for day-to-day solutions
- Engage in opportunity generating activities as required.
- Regular contact of all accounts including F2F and remote methods.
Team Leadership
- Continuously sharing best practice and embed a culture of coaching and development that improves the commercial capabilities and standards of the whole team.
- Strong problem-solving ability with the judgement and skills to scrutinise customer data
- A strategic thinker that will help structure a differentiated channel strategy.
- Strengths in analysis, planning and forecasting will be beneficial.
Key Performance Indicators
- Deliver agreed increase of Market saturation in Customer accounts.
- Deliver agreed increase of acct turnover.
- Maintain contact with customer base to create a culture of outstanding customer service
What are we looking for:
- A proven negotiator with a focus on win-win outcomes
- A track record of Key Account Management
- Capable of working as part of a team or individually
- Good attention to detail & communication skills
- A conscientious, motivated and values driven individual
- A proactive problem solver & willing to assist in other areas of the teams where required
- Strengths in analysis, planning and forecasting
About us... We are FreshGround, delivering happiness by the cup since 1982. Of course it’s about more than just coffee. We deliver other things to help make our customers lives a little easier – bringing enjoyment into the workplace and contributing to great culture. But the heart of our business remains coffee. It’s what we did first, it’s what we do best and it’s what we love most. After all, coffee is our story
Benefits to you...
- Generous basic salary (up to £50,000 dependant on experience) increasing yearly to reward loyalty
- Working hours 42.5 hours per week with flexibility offered
- Incentive scheme based on performance
- Company vehicle or car allowance
- Holiday allowance increase year on year (up to max of 25 days)
- Career progression and on-going training
Job Type: Full-time
Salary: Up to £50,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 5 years (required)
- sales: 5 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in London
