Account Manager - SaaS Manchester, England
Job description
Our SaaS international client are looking for an Account Manager to join their vibrant team with huge career progression! Head offices based in new offices in the heart of Manchester City Centre in Spinningfields.
There is even opportunities to relocate to their other offices in Miami, Melbourne, Durban or Barcelona once established!!!
Salary is up to £40,000 base, plus benfits
Our clients Account Management team oversees the growth and retention of their client base. This is achieved by building a close working relationship with their clients.
Roles & responsibilities:
●Develop healthy customer relationship
●Enhances customer training and ability
●Evaluate and analyse customer needs
●Build trust and transparency with clients
●Manage client expansion
●Acts as a customer advocate
●Encourages customers to upgrade their products
●Promote customer loyalty
What Does It Take to Be a Good Account Manager?
●Project Management Ability; Account Managers have to serve time in dual sales and support teams. It is highly pertinent to know how to balance the projects and assign the specific work to the correct individuals in the team.
●Proactive Approach: Account Managers need to have a proactive approach. For instance, the account managers need to pull out a feedback loop for the Support team if they see that the number of tickets adds up in geometric progression instead of a minimal amount. The aim is to provide the awareness for the business to identify a support related issue prior to this enhancing into a more pressing matter. more they add to the delay, the easier it will become for the churn rates to bounce up.
●Emotional Intelligence; It does not just limit to Account Management, but be it any employee whose primary job is managing people, emotional empathy is a must. As an account manager, you must understand the client from their point of view and try to see the situation from their shoes. Account Managers need to be able to identify client issues without them being raised.
As an Account Manager, you will have to understand the customers’ psyche and needs and enhance their customer experience by improving their customer journey.
Desired profile:
●You have a minimum of 2-3 years of experience in the customer-facing customer success field
●Smart thinker, innovator, decision-maker who can inspire customer loyalty.
●Great leadership skills
●Have an acumen and tact of handling C-Suite discussions
●Great communication skills
●Experience handling frustrated customers.
●Experience handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product.
●Willing to travel throughout the week to customer offices
●Driving License
Apply today for immediate interviews and start date!
Job Types: Full-time, Permanent
Salary: £30,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester, Greater Manchester: reliably commute or plan to relocate before starting work (required)
Work Location: One location
