Account Manager - Nordic Remote
Job description
Company Description
Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today.
Wouldn’t it be great if our working environment—and the tools we use—were designed with people’s actual needs in mind? Imagine if every minute at work were well spent—if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.
The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.
Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.
Team Description
Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale. The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.
Role Description
The AM team is responsible for the success of the existing accounts by developing trusted relationships with customers, maximizing up-sell/cross sell opportunities, driving retention rates and growing our business.
We are looking for collaborative and highly engaged Account Manager to drive Total ARR net growth across a set of install base customers and own customer relationship E2E post sale.
If you are a Strong Communicator, have Ownership Mindset and enjoy building relationships with your customers then this role is for you.
Responsibilities
Sales Capability
Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and upsell/cross sell of the entire DBX solution set
Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities.
Business/Commercial/Account Management
Establish multiple customer touchpoints by mapping and engaging key stakeholders across the Customer org
Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multiproduct offering reaches the key stakeholders
Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts
Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
Product/Technical
Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business
Support and drive customer understanding of and appreciation for the Dropbox product roadmap
Be the voice and champion of the customer to the product team and other cross functional organizations.
General
Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close
Develop a thorough understanding of Dropbox products and maintenance contracts
Manage, track, and report sales activities and results using Salesforce
Requirements
Experience in account management
Consultative selling experience in growing existing accounts
Strong Track record of meeting sales objectives such as quota and productivity requirements
Customer Oriented Problem Solving & analytical mindset
Commercial accumen
Collaborative and Highly Engaged approach
Preferred Experience within the Geographic coverage that include the Nordic countries
Working knowledge of MS Office Suite (Word, Excel, and PowerPoint)
Knowledge of Salesforce.com a plus
Bachelors Degree or equivalent required
Eligibility to work in the EU (for EMEA roles only)
Written and spoken fluency in English and Swedish
Capability to work in a Virtual First environment
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
Competitive medical, dental and vision coverage*
Retirement Savings through a defined contribution pension or savings plan**
Dropbox provides a Flexible PTO Policy in addition to your statutory holidays allowing you to unplug, unwind, and refresh
Dropbox also provides exclusive additional paid time off for all FTE employees across the Globe, in addition to any relevant statutory holidays
Protection Plans including Life and Disability Insurance*
A Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
Parental benefits including; Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
Additional benefits details are available upon request.
- Where group plans are not available, allowances are provided
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).
