Account Manager - Howden Tiger Consortium Team London, England
Howden Group Holdings
Full Time
London, England
40308 - 44876 GBP ANNUAL Today
Job description
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.
ROLE PROFILE:
Account Handler/Broker
ROLE PURPOSE:
Supports their Team and works with specifically assigned clients, to place risks with insurers to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes. Negotiates effective terms to ensure client needs are best met in relation to suitable pricing and cover.
KEY ACCOUNTABILITIES:
Planning/Reporting:
- Provides input to team meetings to ensure appropriate information is considered, observations from the market are shared and client issues resolved
- Assists in monitoring renewal and new business activity to aid effective planning and resourcing
- Works with minimal guidance to organise own work activities to ensure that personal and Team objectives are achieved
- May support research activity to assist the development of new products and wordings
- Participates in team meetings as required, reporting on business progress within their area of expertise
- Manages assigned projects and contributes to other project as required
- Provides relevant management information to senior managers
Technical:
- Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process
- Plans the most appropriate solution for the client’s demands and needs
- Devises placing strategies and identifies effective product layering
- Negotiates with underwriters to place insurance that balances quality, coverage and price
- Reviews wordings and gathers appropriate market intelligence to ensure the company’s product offering is up to date and relevant to current/respective market conditions/requirements
- Develops strong relationships with markets
- Collates and communicates client requirements to ensure appropriate marketing of the risk
- Checks market presentations
- Liaises with clients and ensures client queries are resolved
- Responds to market and third party queries as appropriate
- Is aware of, and satisfies, territory, tax and legislation requirements
- Produces high quality and compliant market documentation ensuring appropriate authorisations are secured
- Takes responsibility for data entry, credit control and chasing subjectivities where required
- Liaises with processing technicians and IBA as required
- Ensures up to date records are maintained at all times on the Company systems
Policy, Process and Procedures:
- Works within parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail
- Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis
- Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements
- Ensures that self (and direct reports if any) adhere to company policies and procedures and obtain necessary authorisations at appropriate points in the process
- Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures
Environment, Customer Focus and Relationships:
- Builds and maintains strong relationships with internal stakeholders and external contacts to ensure service delivery meets expectations and is compliant
- Develops and maintains appropriate underwriter relationships
- Maintains an appropriate group of preferred markets in each area of activity
- Provides support and assistance to senior colleagues and/or their clients on request
- Develops and maintain awareness and understanding of market dynamics and related cycles, to ensure work activities are effective
- Deals with client enquiries, renewals and mid-term adjustments
- Behaves with all clients fairly and ethically
- Develops strong relationships with immediate Team and the wider Business Unit
- Solicits advice and guidance, when appropriate, from their line manager
- Shares information that could be beneficial to the Operating Entity/Group
Personal Development:
Direct Report to Team Executive Director
Direct Report to Team Executive Director
- Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
- Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard
- Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Regulatory and Compliance :
The Board of each Operating Entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below.
- Ensures compliance of self and direct reports (if any) with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
- Ensures correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
- Ensures performance, HR and T&C records are up to date and meet the Operating Entity and/or Group’s requirements
- Maintains accurate records and deals with correspondence appropriately
- Operates in an honest, professional and ethical manner
- Strictly adheres to the Group Employee Code of Conduct
- Completes all relevant regulatory training
- Ensures competence of self and direct reports (if any)
PERSON SPECIFICATION:
Knowledge/Experience
- Experience of working in a similar or related role
- Power Point Presentation Skills
- Excellent Excel capability
- Project Management Skills
- Understands general and legal principles of insurance
- Understands the relevant regulatory and legal frameworks
- Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness
- Relevant product(s) knowledge is required
- Relevant experience in an account handling or technical role is desirable
- Good understanding of Team objectives and how own role contributes to these.
- Specific systems knowledge (Lloyd's & Xchanging operational & processing framework) relevant to role.
Skills/Behaviours
- Customer focused approach
- Numerate and literate
- Good communication and interpersonal skills
- Able to build sustainable working relationships
- Able to work independently and use initiative
- Able to work flexibly to achieve tight deadlines/targets with good organization skills
- Computer literate
- Analytical and able to solve problems
- Able to positively react to change
- An attention to detail and willingness to learn
- Is a team player, networks and able to build sustainable relationships
- Calm and resilient under pressure
Qualifications
- GCSE Maths and English (or equivalent)
- A levels (desirable)
- Attainment of the LLMIT (the Lloyd's and London Market Introductory Test)
- Working towards or has attained ACII (although this is not critical)
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
- An international group with independence and people at its heart
- A home for talent with a unique culture: the biggest small company in the world
The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
Diversity & Inclusion
At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Additional Job Details
Worker Type:
Fixed Term Contract (Fixed Term)
