Account Manager, EMEA (Remote Role) London, England
Job description
OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.
OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.
About the Role:
- Ensure monthly, quarterly and annual sales targets and other KPIs for the market are met
- Deliver best-in-class service and relationship building
- Build credible and collaborative working relationships with internal cross-functional/cross-channel colleagues
- Develop, execute and track joint business plans for the mutual growth of retail customers and the company
- Communicate consistently with customers on all matters relating to the management of their account, including promotional briefs, new product launches, space & location opportunities, policy changes, terms and conditions, pricing, orders, credits & after sales support
- Accountability of the overall brand appearance and exposure in the region
- Partner with the Education team to localize and deploy education assets
- Regular visits to key customers to ensure standards and objectives are achieved, as well as to assess and execute key opportunities to further maximize sales and profitability
- Regularly report on overall market activities and conditions as well as sales data and activities of customers
- Proactively manage in tandem with your regional leader ensuring the accuracy of budgets and forecasts,
- identifying risks and opportunities and building contingency plans where necessary
- Act as a key support for the Retail Sales channel. Managing all aspects of the business. Including but not limited to the management of new product launch plans by customer, product marketing and training support, timeline management to ensure customer deadlines are met, set up customer item forms, manage customer orders to ensure monthly budget is met, inventory and forecasts alignment by SKU for core and innovation by account
- Track and communicate promotional activity, online and in-store, including competitive market intelligence and hindsight reports by account
About You:
- 5+ years of experience. International global sales & travel retail experience is a preferred
- B2B experience with EMEA retail accounts including Sephora, Douglas, Space NK, John Lewis
- BA Degree OR relevant experience
- Fluency in English and (preferably) at least one other language
- Proven to be effective and efficient in managing multiple stakeholders to deliver sales and growth
- Proven track record of meeting deadlines while managing multiple projects
- Excellent written and oral communication skills with experience in PowerPoint and Excel
- Excellent time management skills and ability to manage multiple projects simultaneously
- Detail oriented with a dedication to quality work
- Ability to cultivate relationships with internal team members and senior management
- Thrive in a dynamic atmosphere and tight timelines
We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.
Our Total Rewards:
- Competitive compensation
- Remote work environment, paid time off, flexible work schedule
- Culture: Our team has an "attitude of gratitude" and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our "secret sauce."
- Recognition: We celebrate our peers and colleagues with our monthly 'Hero Recognition and Awards' program. Make a difference as a 'Bond Builder' and/or 'Commendable Creative!'
- Products: Twenty (20) free products per year, plus a friends and family discount
Our Commitment to Diversity, Equity, and Inclusion:
At OLAPLEX, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.
OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
