account manager Farnborough, Hampshire, South East England, England
Job description
Location: Farnborough (*Hybrid)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join Vodafone Business Security Enhanced (VBSE) for Vodafone UK and support in providing world-class Secure Solutions for our Enterprise clients.
What you’ll do
In the Client Sales Specialist role you will manage and maintain an effective business relationship between Vodafone and VBSE secure accounts/ customer stakeholders. The role is responsible for maintaining existing revenues whilst assisting the Client Sales Managers in implementing sales action plans to identify, develop and close incremental new business opportunities. The role is also responsible for ensuring high levels of customer engagement measured using relationship net promoter score (rNPS).
To provide a high quality of service and ensure your work is completed accurately whilst delivering a great customer service- Manage a diverse range of stakeholders across the Secure accounts
- Deliver sales briefing alongside Client Sales Manager remotely, at a Vodafone Secure Site or at customer premises within the United Kingdom.
- Manage and maintain an accurate sales pipeline
- Assist Sales Manager in forecasting AOV and Revenue
- Selecting and taking the best action based on all the facts available
- Providing informal guidance and support to new team members as required.
Who you are
Experience of successfully implementing stakeholder engagement plans achieving significant business growth.- Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team and the client.
- Sound and comprehensive communication and diplomacy skills are required in order to exchange complex information to customer stakeholders.
- Ability to deal with a variety of stakeholders both internal and externally.
- Strong organisation and planning skills.
Security Clearance: This position requires the person to hold or to be eligible to undergo UK Developed Vetting (DV) clearance.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
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