Job description

Collector Services Account Manager

£28,000 - £30,000 per annum dependant on experience

Your role with us:

Working within our Collector Services team, your role will be to maximise the revenue and GP from a portfolio of existing major account customers by skilful product targeting and positioning and regular contact by phone, electronic and face to face means. You will manage each account in its entirety handling credit, delivery, quality, and service issues for your client base.

We are looking for people who have:

• Demonstrable sales experience within a call centre volume environment
• Proven Account management experience with measurable successes in role
• Proven practice of exceeding KPI’s
• The ability to account manage a portfolio of customers, delivering a profitable P&L
• A flexible approach to working hours to suit business requirements

We are looking for people who are:

• Professional and confident in the working environment
• Ensuring performance targets are being achieved (Productivity, behaviours, KPI’s)
• Responsible for each of the individual customers debt management within their portfolio
• Ensuring correct financial management of the portfolio of customers, taking responsibility for the monitoring the individual customer’s accounts and credit limits, corrective action as required

If you think this role is for you and you would like to be considered for this opportunity, click “apply now” to complete our simple an online application form and ensure you attach an up-to-date copy of your CV.

More information and employee benefits:

• Working within a flexible hybrid-working model (optional), a blend of home working and an office presence two / three days a week
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees
• 25 days holiday + bank holidays
• Generous Pension Scheme – with the ability to adjust your contribution amount
• Automatic enrolment to The Royal Mint’s Life Assurance Scheme
• Access to free onsite car parking and canteen proudly serving Costa Coffee
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive

Job Type: Permanent

Salary: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Profit sharing
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• PONTYCLUN: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in PONTYCLUN

Application deadline: 27/04/2023
Reference ID: RM517