Account Manager London, England
Job description
As an agency, we work with people we believe in to make work the world can believe in, combining scientific rigour with creative magic to help professionals in the health and wellness space achieve fame for their brands in everything from aesthetics, supplements, and fertility, to endocrinology, dermatology, and oncology. That’s the what, but the how is guided by four defining principles – curious, creative, discerning, brave. These are the values we look for and nurture in others and ourselves, underpinning as they do a culture of collaborative entrepreneurialism that drives high-performance.
We are looking for someone who is curious, creative, discerning, and brave. Someone who is not content with the status quo and is always pushing boundaries to achieve more. You should be an effective communicator, have excellent stakeholder management skills, and the ability to build and maintain relationships across all levels of an organization. You should also have a strong commercial acumen and financial management skills, with experience in delivering change management programs and working within an agency environment. Ideally, you will have knowledge and experience in the healthcare and pharmaceutical market, as well as an understanding of PHCG offerings and tools.
The Role:
As an Account Manager, you will be responsible for the day-to-day management of a portfolio of assigned accounts. Your role will focus on the accurate and timely delivery of creative work under the direction of more senior members of the account team, ensuring commercial success for both the client and agency. You will partner with a Project Manager to ensure successful delivery of projects within time, budget, and scope. You will be knowledgeable about the client's marketing strategy and identify opportunities to grow accounts through cross-sell and upselling. You will also lead client meetings to drive the client agenda and be accountable for client deliverables. In addition, you will contribute to tactical brand planning and the creative process aligned with the marketing strategy, and continuously execute client deliverables to a high standard.
You will also be responsible for understanding the process and importance of accurate resource planning, working with the project team and client to agree on budget, scope, and timeline. You will have oversight of purchase orders, ITI, PO, invoice approvals, and SOWs reconciliation, as well as managing the finance reporting/trackers both for fee and out-of-pocket costs. You will ensure regular and timely timesheet submission and approval for billing. You will own the day-to-day relationship with the client, ensuring stakeholder management at all levels and anticipating challenges and risks and escalating in a timely manner and as appropriate.
You will be knowledgeable of and adhere to agency processes, understanding the importance of process efficiencies and contributing to continuous improvement initiatives. You will take mentoring and line management responsibility for Account Executives where appropriate and lead a virtual team of those responsible for client deliverables outside of the immediate function. You will understand GDPR and escalate potential issues, taking responsibility for project-specific processes, and ensure data policies are internally ratified within SOW/Contract. You will communicate internally/externally in a timely, clear, and concise manner, facilitate open and transparent communication, and have overall ownership of project update meetings.
If you are someone who is looking for a challenging role in a collaborative environment, then we want to hear from you. Please apply with your CV and a cover letter outlining your relevant experience and why you believe you would be a great fit for this role.
An inclusive workplace
The more diverse our team, the more imaginative, intelligent and inspirational our culture and our work will become. Here are some of the ways we help promote diversity at Publicis Health.
Recruitment
Diversity & Inclusion management
Mandatory unconscious bias training
Career and school programmes to build industry access for people from mixed socio-economic backgrounds
Culture
Support communities for women, LGBTQ+, BAME, Disabled employees and their allies
A wellbeing programme which includes free HeadSpace membership.
Future
CSR is central to our ethos and work moving forwards
Publicis Groupe has committed €45 million to diversity, inclusion and social injustice within the network As part of our dedication to create an inclusive and diverse workforce, Publicis Groupe UK is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
