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account manager London, England

Radius Payment Solutions

Full Time London, England 40001 - 29999 GBP ANNUAL Today

Job description

Job Title: Account Manager - Telecoms solutions

Salary: up to £40,000 + £25k OTE + car allowance

Location: Chiswick, W4 2ST

Heard of us?

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Account Manager is really important to us. You will be responsible for the in-life management of our existing telecoms customer base, looking after key accounts of ours that operate within.

We would love to welcome you to our Chiswick office for the days you are in the office. You’ll report into our Head of Enterprise Account Management.

This role will be have a blend of time spent out in the field attending customer meetings as well as working from our Chiswick office.

What will your day to day look like?

Responsible for in-life management of a strategic customer base, by developing personal relationship with key clients, identifying new opportunities within that base strength and secure through relationship
Reduce churn within account base and retain 95% of all customers
To increase cross selling/product penetration within account base
Deliver outstanding customer experience by exceeding the needs of the customer
Manage profitability in line with commercial guidelines

What do we expect of you?

Deliver a proactive contact and review strategy to our telecoms customer base
Drive upselling and cross-selling within telecoms customer base, including the build of a sustainable pipeline
Deliver a retention strategy to help reduce churn in line with expectations
Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP within customer base new sales
Develop strategic relationships with all clients assigned, building relationships with all stakeholders in the business
Have a positive attitude toward customers in all interactions and establish positive rapport

What can you expect of us?

A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits including EV salary sacrifice scheme and free online mental and physical wellbeing platform.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds. Contact Richard on 01270 507376

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).

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