Account Manager Remote
Job description
We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people. That's why we build homes and manage communities where everyone can thrive.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
Putting people first is at the heart of the Places for People approach. Whether it's a colleague, customer, or client we want everyone to have a great experience. Debt can be really scary and can cause endless worry, that's why we are looking for a candidate who will support our customers through difficult times and engage with them to arrange suitable payment schedules that work for both them and us, signposting our customers to additional benefits that they can receive – to make things a little easier.
Our main goal is for our customers to sustain tenancies with us, however unfortunately in some cases this role will include court attendance and evictions.
This is a great role that makes a huge impact in our communities, but don't just take our word for it! Luke has been apart of the team for 14 years and here's what he loves about his role:
I like working for Places for People as no two days are the same, and I feel that my Job role gives me a real sense of social purpose. For me the best thing about being a Debt Enforcement Manager is the positive impact you make to people's lives. People get into Debt with their rent for many reasons, its our job to help them get out of that debt with the right support so that they can go on and sustain their Tenancy. When the work you do leads to customers getting out of debt and sustaining their tenancy it gives you enormous sense of fulfilment and job satisfaction.
Please note: This is a predominately home based role however there will be some travel required below South of London. As far as Kent, Portsmouth etc. It would be preferred if you are located within South of London.
For more information please download our job profile available on our website.
More about you
The successful candidate will possess in depth specialist knowledge on income recovery, court procedures and welfare benefits particularly Universal Credit and Housing Benefit. You'll have the ability to effectively organise your workload and as a skilled communicator you will feel comfortable liaising with both internal and external stakeholders.
Knowledge is important in this role but we want a candidate who can problem solve, can listen and who has the ability to show compassion when engaging with customers.
Due to the requirements of the role it is essential that you possess a driving licence and have access to a vehicle.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
- Overtime as and when required
- Cashback plan for healthcare costs – up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
