Account Manager Remote
Job description
Note: Partly's headquarters are in Christchurch (NZ) and London (UK), but we have employees across APAC and Europe.
Our story
Partly's mission is to connect the world's parts and we're doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.
Founded by ex-Rocket Lab engineers, we utilise bleeding-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We've more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We're a global team spanning both Europe and Australasia.
We provide a scalable digital infrastructure solution to some of the world's largest businesses and the most exciting startups. Partly's solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.
Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).
We're continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built at Partly, and our values are lived throughout every experience.
This role
The Account Manager will play an essential role in working between our Customer Operations and Sales teams. You'll communicate with clients across Europe, work cross-functionally with our Data, Product & Engineering teams, and ensure both new and existing customers are set up for success.
You will report to our Director of Customer Success.
What will you do
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in-person meetings
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer's usage of our solutions
- Be responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships
- Liaise between the customer and internal teams
Your skills
- You are a proven account management or other relevant experience
- You have experience in delivering client-focused solutions based on customer needs
- You have a proven ability to manage multiple projects at a time while paying strict attention to detail
- You love speaking to customers and understanding and solving their problems, and have excellent verbal and written communication skills
- You are a natural relationship builder with strong empathy skills and an ability to relate and speak in the language of the customer
- You have excellent time and project management skills. You're always looking to improve inefficient processes
- You have experience or an interest in automotive or parts
Benefits
- Competitive base salary plus equity. Even though we’re a small startup, we offer competitive salaries and great equity.
- Generous parental leave and flexible return to work.
- Flexible working hours and location. We have an office-first culture but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you’re most effective.
- Ergonomic office. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.
Job Type: Full-time
