Account Manager Leeds, England
Job description
BUSINESS FUNCTION: Commercial
GRADE: ML1/SB3
SALARY RANGE: £42,042 to £52,089 per annum
ROLE TYPE: Hybrid
HOURS: 37 per week
Is managing customer relationships ‘Your Thing’?
We are looking for someone experienced in sales or account management to join our Commercial team as an Account Manager.
At Northern, we play a vital role connecting millions of people to work, leisure and education opportunities.
We operate 2,500 services a day to more than 500 stations across the North of England. But our vision is about more than just train travel. It’s about setting a new standard for customer experiences. And that means building a different kind of workplace. One that values individuality and celebrates differences. Somewhere we can work together, have fun, and get stuck in to making our customers’ lives easier. A place that goes out of its way to create incredible opportunities for everyone to grow and be the best we can be every single day.
So, if you’re smart, forward thinking, passionate and full of fresh ideas like we are, you could play your part in making it happen.
About the role:
The Business and Partnerships team are all about growth and innovation. We are helping to bring back the commuter with our employee and education season schemes. We’re also growing our business and group travel offers and establishing exciting commercial partnerships with attractions and brands across the North of England. This includes our current partnerships with the Super League and Destination Management Organisations throughout our network.
To support this ambition for growth, we are looking to recruit an Account Manager, based in Manchester, Leeds or York, to join our team and manage existing customer relationships, and be at the forefront of seeking out new opportunities. You will have the opportunity to split your time between working in the office and from home, but you’ll also need to be able to travel across the network as and when required.
This is an exciting, but demanding role which requires an enthusiasm for sales, an appetite for commercial partnership conversations and the tenacity to get the job done! You will play a key part in maximising Northern’s Business & Partnership revenue through dedicated sales support, optimisation of after sales activity and opening up conversations with major commercial partners. You will need to be customer focussed and target driven, with an eye for detail and a nose for opportunity.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
- Generate new sales and partnerships and maximise opportunities to upsell/cross sell Northern products and services.
- Oversee the strategic growth of Business Travel, Group Travel and our Employee and Education Season Ticket schemes
- Network widely, internally and externally, to raise the profile of the team and optimise new sales and partnership opportunities
- Supervise two account executives in their execution of robust account management and new business development
- Be responsible for accurate and insightful sales reporting to a set of agreed KPI’s and targets
- Support the Business Development & Partnerships Manager in developing, managing and optimizing internal and external relationship
- Consistently try to refine and optimise team processes and systems to ensure efficiencies and the maximisation of resources
About you:
You will need to have proven work experience in sales or account management and also have experience of partnership and/or stakeholder management.
We’re also looking for the following:
- Educated to degree level, preferably in business
- Ability to demonstrate an existing network of contacts and relationships that will enable you to ‘hit the ground running’
- Demonstrable experience of proactive sales and achievement of financial targets
- Ability to understand customer needs and deliver excellent customer experience
- Excellent communication and negotiation skills
- Experience of using CRM software (ideally Salesforce) and MS office (MS Excel in particular)
- An ability to deliver on time and to tight deadlines.
- Good level of business acumen with a problem-solving attitude
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
- Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
- Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
- 75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
- Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
- A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
- Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
You can find out more here
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.
