Account Manager Wallington, East of England, England
Job description
Location: Wallington, Surrey
Hours: Full time
We are seeking individuals who enjoy working in a team environment, learning best practices from each other, and pushing each other to be the best at what they do
EIC are a forward-thinking utilities consultancy, with over 30 years’ experience of helping business clients take effective control of their energy, water and waste – lowering their bills, saving them time and contributing to a more sustainable future.
The successful candidate will be the key point of contact between suppliers and clients. You will oversee client queries to resolution, while supporting the sales team with tendering and pricing requests. You will be expected to keep up to date with energy industry legislation and market data, and attend client meetings when required.
Key responsibilities:
- Tracking and resolving complex supplier and customer queries
- Gathering all information required for tendering process and creation of energy tenders
- Accurately updating and maintaining database with client information, and proactively recognising and investigating any anomalous data
- Representing the company in client/supplier meetings or calls
- Preparing utility reports for key stakeholders
- Providing technical knowledge and support to clients
- Liaising with other teams internally to bridge data gaps to assist with query resolution
- Pre and post-sales registration support to ensure there are no delays with contract registration/switching
Essential:
- Excellent communication skills, both verbal and written
- Strong IT skills, especially Excel
- Highly organised with a good attention to detail
- Experience of providing excellent customer service
Desirable:
- Knowledge of Salesforce
- Experience with database management
- Strong energy industry knowledge
Benefits
- 23 days annual leave rising to 28 days with one day extra per year of service
- 3 extra days paid leave between Christmas and NY
- Extra day off on your birthday
- One paid mental health day per year (“duvet day”)
- Employee discount programme with Reward Gateway offering discounts/cashback with hundreds of retailers
- Extensive health and wellbeing programme
- Employee Assistance Programme (EAP) with Health Assured
- Cycle2Work scheme
- Electric car salary sacrifice scheme
Job Type: Full-time
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wallington, SM6 9AN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 1 year (preferred)
- Salesforce: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
