Account Manager London, England

Marketopia

Full Time London, England 30000 - 45000 GBP ANNUAL Today

Job description

Marketopia is a global premier marketing agency for the tech industry. We proudly have offices in Pinellas Park, Florida, US, and London, England, UK. Our company helps organisations to stand out and stay ahead of the curve by optimizing their brand and recognition through lead generation, CRM campaigns, web design, and much more! Our clients consist of numerous MSPs and Technology vendors across the US and the EMEA.

Investing in our dedicated and close-knit team is at the heart of our culture. We put team first and always look for ways to collaborate and learn from each other. Part of this team culture involves regular social get-togethers, monthly competitions, and employee recognition awards.

This is an exciting opportunity for an Account Manager, with experience within the technology space, excellent inter-personal, commercial and organisational skills to join our team. The purpose of this role is to develop strong long-term relationships with a portfolio of existing customers; growing revenue generated from the accounts and ensuring retention of these customers. The approach of a Account Manager must be to foster a more strategic and hands-on relationship with the customer, working with the entire business as opposed to a specific area/person.

We are looking for someone who wants to work in a fast paced, collaborative environment alongside a team who are invested in our company.

Responsibilities

Responsible for maintaining and expanding relationships with a number of carefully selected customers who are of great strategic significance and financial value to the company.
Working with key customers and stakeholders to understand their business goals, sales and marketing objectives and how can we meet them
Understand our customers revenues and profitability
Plan and organise regular reviews of existing customer accounts, determining required changes
Responsible for organising face-to-face quarterly and annual business review meetings
Confidently report on customer account revenues and possible growth opportunities
Proactive and reactive customer communications including regular meetings (phone, video calls and face to face) to discuss feedback, new initiatives etc.
Recognise upsell opportunities
Effective management of all inbound queries with a strong working knowledge of the company products and key internal contacts for escalation and navigation of specific queries if required

Candidate requirements

Previous exposure to the MSP or vendor space is essential
Excellent written and verbal communication skills
A minimum of 3 years account management experience
Ability to work in a fast-paced environment
A good listener
Excellent time management skills with previous experience prioritising workload and juggling multiple things at one
A team player who has previously worked in a collaborative environment
Experience of working in a client service focused, business to business position

Salary DOE & commission

This is a hybrid position, you will be expected to be in the London office 3 days a week as well as potential additional days as the needs of the business require.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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