
Account Manager London, England
Job description
Investing in our dedicated and close-knit team is at the heart of our culture. We put team first and always look for ways to collaborate and learn from each other. Part of this team culture involves regular social get-togethers, monthly competitions, and employee recognition awards.
This is an exciting opportunity for an Account Manager, with experience within the technology space, excellent inter-personal, commercial and organisational skills to join our team. The purpose of this role is to develop strong long-term relationships with a portfolio of existing customers; growing revenue generated from the accounts and ensuring retention of these customers. The approach of a Account Manager must be to foster a more strategic and hands-on relationship with the customer, working with the entire business as opposed to a specific area/person.
Responsibilities
- Responsible for maintaining and expanding relationships with a number of carefully selected customers who are of great strategic significance and financial value to the company.
- Working with key customers and stakeholders to understand their business goals, sales and marketing objectives and how can we meet them
- Understand our customers revenues and profitability
- Plan and organise regular reviews of existing customer accounts, determining required changes
- Responsible for organising face-to-face quarterly and annual business review meetings
- Confidently report on customer account revenues and possible growth opportunities
- Proactive and reactive customer communications including regular meetings (phone, video calls and face to face) to discuss feedback, new initiatives etc.
- Recognise upsell opportunities
- Effective management of all inbound queries with a strong working knowledge of the company products and key internal contacts for escalation and navigation of specific queries if required
Candidate requirements
- Previous exposure to the MSP or vendor space is essential
- Excellent written and verbal communication skills
- A minimum of 3 years account management experience
- Ability to work in a fast-paced environment
- A good listener
- Excellent time management skills with previous experience prioritising workload and juggling multiple things at one
- A team player who has previously worked in a collaborative environment
- Experience of working in a client service focused, business to business position
