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Account Manager – Student Services
Salary: From £28,000 per annum, negotiable depending on experience plus an excellent commission structure paid at 35% of basic salary
Contract: Permanent and fixed term positions available
Location: Hybrid - flexibility to work from home or at any of our main hubs (London, Bristol, Manchester and Harwell)

Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.

Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

This fantastic opportunity sits within the commercial services division who are responsible for bringing in £6M a year for the Student Services Directorate. Education recruitment advertising services is responsible for delivering income from University members promoting postgraduate study opportunities to an international student audience (approx. £1.46M).

About the role:
As an account manager, you own the relationship between Prospects and your portfolio of accounts. You should seek opportunities to maximise and grow Prospects business through making the most of leads to sell new and existing products from across the Prospects portfolio.

• Be available to senior representatives of membership organisations as the principal point of contact with respect to all Prospects products and services
• Conduct campaign reviews and relationship management activities with members in respect to the organisational consumption of Prospects products and services
• Build effective strategic relationships with members, gaining an understanding of their specific business needs to drive our growth through enhanced service usage and new sales opportunities
• Achieve allocated annual sales target by generating revenue from accounts that are already spending money with us and develop additional business with new prospective accounts through targeted and proactive sales.

Specifically:
o own the relationship with each allocated account and to routinely inform, influence and persuade via face to face/virtual presentation models
o identify and explore member needs via effective questioning, seeking opportunities to cross-and up-sell
o deliver according to a sales plan that drives new income
o deliver an analytical approach to relationship building and account development
o identify buying points in the organisation that may not be currently purchasing from us
o examine product or service penetration for each account, acting accordingly to increase product uptake and usage

Your role is to engage with senior leaders and influencers in member organisations (UK universities) and media buying agencies to gain insight into their needs and position Prospects as a preferred partner.

Key Skills and Experience:

• Working alongside other account managers as a field-based worker, you will be comfortable with building relationships in a remote environment.
• Strong account management skills and a demonstrable track record of exceeding targets is required
• Experience of strong B2B sales – both new business and account management are essential
• You will be a team player, able to function at a high level within the context of your team, as well as being strongly motivated to operate using your own initiative.
• You will manage your own workload to achieve targets although team working is encouraged to achieve objectives.
• You are required to operate flexibly across a large and often diverse geography and membership/customer base. We value interaction with other teams across Jisc to build internal relationships to provide the best for our members and customers.
• Ability to close new business and manage sales through a pipeline Lead generation

Please refer to the job description for full details.

Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

Why work at Jisc:
At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.

We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas
• A generous pension scheme with above average employer contributions
• A range of leave options, including parental leave, volunteer leave and even career breaks.
• A generous budget to attend conferences and in-person training
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you
• Financial well-being support
• Discounts on big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans

Equality, diversity and inclusion
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:

Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We advertised this role on 28th July 2023