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Job description

Location: Leeds (hybrid)
We’re looking for an Account Manager.
Our Account Managers are trusted advisors with the consultative sales skills to be able to explain complex products, convert opportunities and nurture a portfolio of businesses to drive growth. iwoca customers receive a dedicated Account Manager from the point of application, so you’ll have control of the end-to-end customer journey from on-boarding to retention.
About us
We’re here because we believe in small businesses. We believe they deserve better than waiting weeks for a loan. And we believe it’s our job to help them grow.
We started in 2012 with these principles, and we hold true to them today – now that we’re one of the fastest-growing fintechs in Europe. In the time between, we’ve built the best tech platform in lending, won several awards and opened up £3.5 billion in loans to over 90,000 businesses.
So what’s next? Our mission now is to help one million businesses who need us. To do this, we’ll need new products and partnerships. But most of all, we’ll need smart, hands-on people to join us on the journey and get us to our goal.

The role

Your mission will be to:

• Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers.
• Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations.
• Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca
• Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections and Partnerships teams to achieve the best outcome for your customers.
• Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca

Requirements:
We look for people who are smart, humble, motivated and who are always looking to improve.

Ideally you'll have:

• Proven customer relationship management experience.
• Consultative sales skills that enable you to understand customer needs and match the right product or service to them.
• Experience explaining complex products and services to customers.
• A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance.
• Brilliant communication skills with an excellent telephone manner and a passion for delighting customers.
• A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.

Don’t take this list as prescriptive: it’s just to give you a sense of who might do well at the job. We’d still love to hear from you if you don’t hit every point on the list, or if you have other experience.

Work-life balance is incredibly important at iwoca and we offer flexible working so you can make better use of your free time. This is a hybrid role in which you can split your time between the office and home.
We want to pay all of our employees fairly, so that’s why we regularly benchmark salaries based on market rates and to recognise your increasing value to our business. We are looking to pay from £27-£34k + uncapped bonus (OTE bonus is 15-20% which is paid quarterly).

Benefits:
What’s life like as an iwocan? (UK Benefits)
We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London, Leeds and Frankfurt
• Events and clubs, like bingo, comedy nights, yoga classes, football…
• Two company retreats a year, we’ve been to France skiing, Italy, Spain and further afield
• Plenty of drinks and snacks in our offices.

Our benefits package is second-to-none:

• Medical insurance from Vitality, including discounted gym membership
• 25 days holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave
• Instant access to emotional and mental health support with our partner, Spill
• Share options
• Generous maternity leave and shared parental leave
• A nursery tax benefit scheme to help you save money
• Paid volunteering time to support your chosen charity
• Extra leave if you want to travel or study
• One-month fully paid sabbatical after 4 years on the team
• Cycle-to-work scheme

And to make sure we all keep learning, we offer:

• An L&D budget for everyone, including a book budget
• Company-wide talks with internal and external speakers
• Access to learning platforms like Treehouse if you want to learn to code.